Customer Care Number | Toll Free No, Booking/Cancellation Customer Care Number

Have complaint regarding your holiday package?? Now connect with the care executive using the Customer Care Number. Check out this page as here you will get Toll Free Number, Booking Care Number and Cancellation Customer Care Number. Just scroll down and ask for the help by dialing the below listed numbers. Customer Care Number

This Page Include Customer Care Number

Contact Number 1-800-11 8747 – From MTNL/BSNL phones
1-800-102 8747 – All other major operators Head Office Address

MakeMyTrip India Pvt. Ltd.,

Tower A, SP Infocity

243, Udyog Vihar, Phase 1

Gurgaon, Haryana – 122016, India

Read Also – Top 10 Cheapest Airlines Booking/Cancellation Existing Bookings Care Number

For Flights / Hotels / Holidays
Toll Free Fixed Line
1800-11-8747 – From MTNL/BSNL Phones (0124) 462 8747
1800-102-8747 – From Other Major Operators (0124) 289 8747
For Bus
1800-103-8765 For All Major Operators (0124) 462 8765
For Rails
(For PNR Enquiry & Current Status – SMS To 139 : PNR <10 Digit PNR Number>) (0124) 462 8765 Booking/Cancellation New Bookings Care Number

For Hotels and Holidays Contact Number
1800 102 2509 (Charges Apply)
For Air Tickets 1800-102-9987


Check Here – How to Write a Complaint Email to a Company Important Customer Care Email Support

Service Email – Id
Domestic Flights [email protected]
International Flights [email protected]
Hotels and Holidays [email protected]
For Bus bookings or for any general enquiries //
For Bus Services [email protected]
For Rails [email protected] Branch Offices In India

Location Address Contact Number
Ahmedabad (CG Road) MakeMyTrip India Pvt. Ltd. 4th Floor, Arvind AvenueCG Road, Landmark –Opposite Associate Petrol Pump Ahmedabad – 380009 India 1800 103 0020
Aurangabad Pawandeep, Kushal Nagar, Jalna Road, Landmark –Near Patidar Bhawan, Aurangabad – 431001 India 0240-6609594
Ahmedabad (Maninagar) 3rd Floor, Swastik House Nr. Jawahar Chowk Landmark –Opposite Radha Vallabh Mandir Ahmedabad – 380008 India 079-40304131-36
Ahmedabad (Sahibaug) 1st Floor, C1/2 Mani Bhadra Complex Shahibaugh Landmark –Opposite Rajasthan Hospital Ahmedabad -380004 India 079-40098747-54
Anand 105,Sankalp, Anand V.V. Nagar Road Landmark –Opposite A.P.C. Gujarat – 388001 India 02692-245909
Allahabad G-4, Shree Ganpati Square 44 A/ 36 Elgin Road Civil Lines, (Opp A.H. Wheelers) Allahabad-211001 0532-2260248
Bardoli 117, Millennium Mall, Station Road, Bardoli,District- Surat, Gujarat- 394601 02622-225757
Bangalore (Infantry Road) The Centrum, 2nd Floor, Near Safina Plaza, Infantry Road, Landmark –Opposite Prestige Cooper Arch Bangalore – 560001 India 1800 103 0040(Toll Free)
Bangalore (Vidyaranyapura) #1240, GS Arcade, 2nd floor, Vidyaranyapura 1st block, Landmark –Above axis bank Bangalore – 560097 India 080-65555952
Bikaner F-16, Heeralal Mall, Opp. Railway station Bikaner -334001 India 0151-2201128
Bhopal 2nd Floor, E5/4, Shopping Complex, Arera Colony Landmark –Infront of Habib gang Police Station Bhopal (M P)-462016 India 0755-4223687, 0755-2429860
Bhuj Shop No. 33, RTO A Wing, RTO circle, Bhuj, Kutch India 02832-227722
Chandigarh SCO 43-44, Level 1 Sector 8-C, Madhya Marg Landmark – Near KFC Chandigarh – 160018 India 0172-4320000
Chennai Door No 10, 1st Floor, Khader Nawaz Khan Road, Landmark – Opposite to Starbucks Coffee Chennai – 600 006India 044 42618747
Coimbatore 551 – A, Lokamanya Street (West) D B Road, R S Puram Coimbatore – 641002 India 0422 – 4385767, 4365767
Cochin Near St. Fransis Church Adj. Axis Bank Kathri kadavu, KK Road, Kaloor Cochin – 682017 India 0484-4411222/6462222

9645657111, 9567134444

Delhi UG 7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden Landmark: Adjacent to Shoppers’ Stop New Delhi – 110027 India 1800 102 3060
Delhi (Greater Kailash – 1) S13, Lower Ground Floor, Greater Kailash -1 Delhi 110048 India Landmark –Opposite M Block Market 011-49052664/65
Delhi (Connaught Place) F- 26, First Floor, Connaught Place Inner Circle Landmark –Opposite Palika Bazaar Delhi – 110001 India 011-41520337/38
Guwahati Prakash Tower,4th Floor Opposite Dona Planet ABC Bus Stop, GS Road Guwahati – 781005 India 0361- 2468747
Gurgaon (Udyog Vihar) Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana -122016, India 1800-11-8747 – From MTNL / BSNL phones
1800-102-8747 All other major operators
Gurgaon (Near Galleria Market) 4001, DLF Phase-4, First Floor, Landmark: Next to Galleria Market, Gurgaon, Haryana -122002, India 0124 – 7177417
Hyderabad 1st floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Landmark –Opposite Care Hospital Hyderabad – 500034 India Toll Free: 1800 103 3070
Indore Silver Arc Plaza, Race Course Road, Janjeer wala Square, Landmark – Opposite Café Coffee Day Indore – 452001 India 1800 102 2504
Jalandhar Office No. 15, 3rd Floor City Square Building (EH-197), Civil Lines. Jalandhar -144001 (PB) Landmark: Adjoining Kesar Petrol Pump. 0181-4635000
Jabalpur 2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur, 482001 Landmark- Opp. SBI ATM Jabalpur India 0761-4038747
Jamnagar 143, Neo Square, 1st floor, Landmark – P. N. Marg, Gujarat – 361008, India 0288-2676061/62/63/66
Jammu & Kashmir SHOP NO. 18, B2, SOUTH BLOCK, BAHU PLAZA, JAMMU – 180012 (J&K) India 0191-2479260
Kanpur 1st Floor, Nirmal Palace, 14/75, Plot No. 5&6, Civil Lines, Kanpur , U.P – 208001 0512 2536555
Kolkata (Sarat Bose Road) 2nd Floor, Ideal Plaza, 11/1 Sarat Bose road, Near Minto park crossing Kolkata – 700020India
  • Phone No : 033-40058747
  • Toll Free: 1800 103 0060
Kolkata (Salt Lake) KB-25 Salt Lake City, Sector – 3 . Ground Floor Kolkata – 700 098 033 – 40002766
Lucknow 4 & 5 Ground Floor, Shalimar Square, B N Road, Lal Bagh Lucknow – 226001 India 1800 102 2505
Ludhiana SCO – 33/1, Main Market Sarabha Nagar Ludhiana – 141001 India 1800 102 2506
Meerut Nirmal Arcade, 47, Garh road, Meerut Uttar Pradesh – 250001 India 0121-4052255
Mumbai (Andheri East) Ground Floor, Premier House, Plot No. 38 Central Road, MIDC Andheri (East)Landmark-Opposite Tunga Paradise hotel Mumbai – 400093 India Toll Free: 1800 103 0080

Mumbai (Mahim West)

G-3, Zehra Manzil 91, Lady Jamshedji  road Mahim west Landmark-Next to Paradise cinema Mumbai – 400016 Toll Free: 1800 103 0080
Mumbai (Opera House) 509, S.V.P Road, Krishna Bhuvan, Opera House Landmark –Opposite Central Bank of India Mumbai – 400004 022-30004107-14
Navi Mumbai A 334/5 Balaji Bhavan, Sector 11, CBD Belapur Landmark-Next to CBD Belapur Station Navi Mumbai – 400614 022-66736590-5
Navi Mumbai – VASHI G4/Ground Floor, Plot No-47, Sector 30 A, Haware Fantasia Business Park, Vashi, Navi Mumbai-400705, India 022-67939014
Mumbai(Malad) Shop no 26, Bhoomi Classic, Opposite Inorbit Mall, Malad Link Road, Malad West, Mumbai-400064, India 022-28736001/2
Mumbai (THANE) Shop No.5, Tower No.1 Flower Valley Complex Eastern Express Highway Landmark – Opposite Viviana Mall Thane (W)-400601 022-25478031/32/33, 7718914702/03/04/05/06/07
Nagpur 277, Mona Enclave West High Court Road, Opp Pyramid Gokulpeth Landmark-Opposite Pyramid Mall Nagpur – 440010 India Toll Free: 0712-6618747
Nasik 2, Tushar Building Ground Floor, Sharanpur Road, Landmark –Opposite Hotel Patang Nasik – 422002 India Toll Free: 1800 102 7804
Puducherry Old No 14, New No 28, Ambur Salai Landmark – Near Mithai Mandir Puducherry – 605001 India 0413-4308747/ 2348747
Pune 1st Floor, PT Gera Complex, Bund Garden Road, Landmark –Opposite Wadia college Pune – 411001 India Toll Free: 1800 102 7805
Patna Upper Ground floor, m/s R N Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna – 800001 India 0612 2520555
Rajkot Opp Royal Keshar Building Mahakali Mandir Road 22 New Jagnath Plot, Rajkot Gujarat 360001 India ( 0281 ) 2460 955 / 2460 956
Raipur Lal Ganga Shopping Mall 107, 1st Floor GE Road Landmark –Opposite Wadia college India 0771-4039687
Siliguri 2nd floor, City plaza building, Sevoke  Road, Siliguri – 734001 India Land Mark: Opposite Payal Cinema 0353-2643786
Surat 3rd Floor, Rajhans Plaza, Ghod Dod Road Landmark –Opposite Pizza Hut Surat – 395007 India Toll Free: 1800 102 7807
Vadodara Swing Complex, 2nd Floor, Above ING Vysya Bank Race course Road Landmark –Near Chakli Circle Vadodara -390007 India Toll Free: 1800 102 7808
Vapi 109, center point, NH. No.8, near Mahavirnagar, Landmark -GIDC, Char Rasta, Vapi – 396195 India 0260-2429444
Varanasi Office No. 22, 2nd Floor (Above HDFC Bank), Ishwar Tower, Luxa Road, Godowllia,Varanasi-221010 India 0542-2400397
Vijayawada 40-1-6, 2nd Floor, Sree Balaji Plaza, M.GRoad, Landmark: Near PVP SQUARE, Vijayawada, Andhra Pradesh-520010 India +91 -08663064555 / 666


Also Check – The Right Way of Filling Online Complaint International Branch Offices

Location Address Contact Number
San Francisco 2603 Camino Ramon Bishop Ranch 3, Suite 200 San Ramon, CA 94583 USA 925-2422280 and 925-2422076
Sydney India Ahoy Suite 501, Level 589 York Street Sydney 2000 Australia 1300-66-4404
New York 60 East, 42 Street 2029 New York, NY – 10165 USA Toll Free:1-800-INDIA-10 Social Networking Sites



How Can I Cancel My Flight Tickets?

In order to cancel your flights tickets, follow the below given steps:

  • Log in to the official site of the company.
  • Then hit on the “Customer Support” link.
  • Under the Flights section, select the “Cancel Booking” button.
  • It will ask for Booking Id. Enter your Booking ID corresponding to your booking and the Contact Number that you have given at the time of the booking.
  • Now you can choose to cancel your entire booking or cancel any specific passengers or sectors in your booking after you log in.
  • Kindly review the cancellation penalty and refund amount before you confirm to cancel the booking.
  • The company will refund the amount in the same account that was used to make the payment at the time of the booking.

How Do I Check If My Flight Is On Time Or Not?

You can check the status of your flight just by log in to your account and hit on the “Flight Status” link. It will provide all the details of the flights including the arrival and departure timings of the flights.

How Much Baggage Can I Carry On The Flight?

Below is the table given of baggage rules of the flights?

Business Description Economy Description Infant Description Cabin Description
Not Applicable 15 Kgs Zero Kgs 7 Kgs
30 Kgs 15 Kgs 10 Kgs 7 Kgs
35 Kgs 15 Kgs 10 Kgs 7 Kgs
Not Applicable 15 Kgs Zero Kgs 7 Kgs
Not Applicable 20 Kgs 7 Kgs 7 Kgs
Not Applicable 15 Kgs 10 Kgs 7 Kgs
Not Applicable 15 Kgs Zero Kgs 7 Kgs


Which Identity Proofs Are Accepted?

In case if you an Indian Citizen then you can use your Voter ID card, Driving License, Ration card or Passport. But in case if you Non-resident/Foreign National you can use your Visa/Passport as your Identity Proofs.

I Have Booked My Flight Tickets Online. By When Will I Get My E-Ticket?

The company provides you flight tickets within 30 minutes at the time of your booking in case of Domestic Flight and Rail bookings. But in case of International flights it may take up to 3 days for the E-Ticket to be mailed to you. You can also take out the print out of your ticket by following the below given steps:

  • Log in to the official site.
  • From there hit on the “Customer Support” link.
  • After that hit on “Print Your E-Ticket” button which was present under your product category i.e., Domestic Flights, International Flights, Rail Tickets.
  • Enter the “Booking ID” corresponding to your booking and the Contact Number given at the time of making the Booking.
  • And then you will be able to download or can print your E-Ticket.

It is an Indian company which provides online travel services to the people. It was founded by Mr. Deep Klara, in the year 2000, with a motive of providing services like flight tickets, domestic and international holiday packages, hotel reservations, rail and bus tickets, etc to the people at reasonable cost. Not only in India, the company has international offices in New York City and Sydney and has been recognized as one of India’s best travel portals which provides full-service online portal through 65 retail stores across 50 cities of India. It was firstly established to cater the overseas Indian community for their US-to-India travel needs.

The company has won many awards such as Best Online Travel Agent (OTA) Award in 2007, Most-preferred full-service OTA in India in 2008, Best Service Provider Company (tour operators category) in 2009, Most Preferred Travel and Holiday Website in 2010, Best Online Travel Service Firm in 2011, Best Online Tour Company in 2012, Most Innovative B2C Company creating consumer friendly technologies in 2013, Best Travel Portal India in 2014 and Most Favorite Online Tour Operator Award in 2015.

As today, the company is much more than just a travel portal or we can say a famous brand. Actually, it is a one-stop-travel-shop which offers the broadest selection of travel products and services to the people in India. It is a dominant market-leader which has approx. 47% market-share (PhocusWright, 2013).It is due to the fact evinced by the trust placed in it by millions of people.

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