IRCTC Customer Care – (0755 661 0661) Number | FAQS-Toll Free Refund, Failed Transaction

IRCTC Customer Care

Do you facing problem for failed transactions frequently? Dial IRCTC customer care number for complaining about your transactions related issues. With the use of IRCTC toll free number (0755 661 0661), you can enquire about your refund amount.

IRCTC site give you accurate status and timing of the flights or trains at any point of time. Still, if you have any questions to ask, just dial IRCTC toll free number to talk with organization help desk associates and check FAQS.


IRCTC Customer Care Number


IRCTC Customer Care Number 0755 661 0661
IRCTC Customer Care Toll Free Number 1800-111-139 
IRCTC Customer Care Email Id [email protected]


IRCTC Tickets FAQ’s

IRCTC Booking Changes Related Queries

IRCTC Booking Related Questions

Internet Ticket Related Questions Asked By Passengers

IRCTC Customer Service Queries


IRCTC Railway Helpline Number

  • IRCTC Contact Number: 0755 661 0661
  • IRCTC Toll Free Customer Care Number: 1800-111-139 (24 Hours)
  • Indian Railway Catering And Tourism Corporation Limited Contact Number:0755-6610661, 0755-4090600
  • IRCTC Contact Number: 1800-1034-139 ( For E-Catering)
  • IRCTC Customer Care No Toll Free: 0755-3934141


Get Details – The Right Way of Filling Online Complaint


IRCTC Customer Care Number

IRCTC Contact Number 011-39340000 (Hindi And English)
011-23340000 (Hindi And English)
IRCTC Chennai Customer Care No 044-25300000 (Language : Tamil And English)


IRCTC SBI Card Users Care Number

Service IRCTC  24 hour customer care number
Railway SBI Card Helpline 0124-39021212
IRCTC  customer care mail id [email protected]
[email protected]


IRCTC Toll Free No Customer Care

Dear customers along with IRCTC Customer Care toll free numbers we are also providing IRCTC Customer Care City wise numbers and address, you can also directly contact to these office address:

Location IRCTC Contact Number
  • 011-65152575
  • 25949774
Lucknow 0522-2305522
North Zone
  • 011-23234763
  • 23221146
  • 0141-4020194
  • 4020198
  • 0172-4645795
  • 6572156
  • 033-22439045
  • 22133207
  • 06115-232557
  • 0612- 6500650
  • 0674-2303657
  • 06742303658
  • 0612-2205801
  • 2213993
Bangalore 080-22960014
Guwahati 0361-2737123
  • 022-22618062
  • 22618063
  • 22618064
  • 0755- 2577011
  • 4285226
Ahmedabad 079-26582673-75
Chennai 044-28363453
Kanchipuram 044-27437007
Koachin 0484-2382991-92
  • 040-27702401
  • 27702407
  • 27808899


Get Details – Top 10 Places In India That Will Enchant You


IRCTC Office Address

Location Address
Nangloi Rail Neer Plant, Northern Railways Wireless Station Area, Opposite NangloiBus Depot, Nangloi -110041
Lucknow Paryatan Bhawan, 2nd Floor, C-13, VipinKhand, Gomti
North Zone Rail YatriNiwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002
Jaipur 708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway, Banipark, Jaipur- 302016
Chandigarh SCO- 80- 81- 8, Sector -34 A, Chandigarh -160034
Kolkata Old Koilaghat Building, Ground Floor, 3, Koilaghat Street, Kolkata 700001
Danapur Rail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul, Danapur, Patna- 801105
Bhubaneswar A-0/1, Ground Floor, Bhubaneswar Fortune Towers, Chandrasekharpur – 751023
Patna Boscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001
Bangalore C.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar, Banglore -560010
Guwahati 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
Mumbai 2nd Floor,New Administrative Building, Central Railway,CST, Mumbai-400001
Bhopal 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011
Ahmedabad 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009
Chennai 6A,The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031
Kanchipuram Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station Village And Post Palur, Taluk Chengalpattu, Distric- Kanchipuram- 603101
Koachin Sail-Harcad 1st Floor Building No.40/ 8194, Convent Road, Koachin- 682035
Secunderabad 9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Andhra Pradesh – 500003


Check Now – How To Write An Effective Complaint Email


IRCTC Customer Care Email Id

For Railway tickets booked through IRCTCGeneral Information


IRCTC Email-Id Address

Service IRCTC customer care Email Id
I-tickets/e-tickets [email protected]
For Cancellation E-tickets [email protected]
For Mumbai Suburban Season tickets [email protected]


IRCTC Registered Office / Corporate Office Address

Indian Railway Catering and Tourism Corporation Ltd

B-148, 11th Floor, Statesman House,

Barakhamba Road,

New Delhi 110001.

For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to [email protected]


Press Here To View IRCTC Counter Ticket Services

Press Here For PNR Enquiry


IRCTC Social Media Sites


Frequently Asked Questions


IRCTC Tickets FAQ’s


Ques 1: Can I Book Tickets Online?

Ans: Yes, you can book the tickets online from the official website and also can view the timings of the train.


Ques 2: What Is The Maximum Number Of Passengers Booked Per Ticket?

Ans: You can book maximum of 6 passengers per ticket. To book your tickets online, call at IRCTC booking no.


Ques 3: Can I Book The Wait Listed Tickets?

Ans: Yes the IRCTC allows its customers to book even the wait listed tickets. You can do so from the official website of IRCTC.


Ques 4: From IRCTC Can I Book The RAC Tickets?

Ans: Yes, you can book the RAC tickets from the official website.The customer care executives will assist you through Indian railway catering and tourism corporation ltd contact number


Ques 5: What Is The Maximum Time Limit Upto Which Tickets Can Be Booked?

Ans: In case of “I Tickets” you can book before 2/3 clear days but in case of the “E Tickets” the booking takes place up to the chart preparation.


Also Check – How to Plan a Trip to a Destination


IRCTC Booking Changes Related Queries


Ques 1: Is Name Change Permissible?

Ans: Yes, you can change the name of the person in both the cases of “I Tickets” and “E Tickets” as per the rules of the Railways regarding the changing of the name.


Ques 2: Is Journey Alterations Permissible?

Ans: In case of the “I Tickets” you can alter the journey route as per the Journey Alteration rules of Railways. But this facility is not available in the case of the “E Tickets”.


Ques 3: Is Change Of Boarding Point Permissible?

Ans: Yes, it is permissible in both types of tickets that you buy or book from the official website of the IRCTC. You can enquire more about it through IRCTC customer care no stated on this page.


Ques 4: Can Cancellation Be Done Across Counters?

Ans: Yes, in category of the “I Tickets”, it is permissible as per the procedure of the Railways but not in the case of the “E Tickets”. The cancellation online before charting is not available in “I Tickets”, but this service is available in “E Tickets”.


Do You Know – Why The Best Companies Have The Best Customer Care Team


IRCTC Booking Related Questions


Ques 1: Which Cards Are Accepted By IRCTC, For Booking?

Ans: You can use both types of cards such as Credit card and debit card for booking.


Ques 2:  Is ID Proof Required For Booking?

Ans: In the case of the “I Tickets” booking, you are not required to provide any of the ID proof. But in the case of the “E Tickets”, you are required to show your ID proof at the time of the journey. Keep in mind that you should have a valid ID proof that you have listed in website.


Ques 3: What Are The Service Charges For Booking Per Tickets (Max 6 Passengers)?

Ans: If you are in the category of the “I Tickets”, you are required to pay Rs.80/- for SL, 2S and Rs.120 for all other Upper classes plus service tax. For the category of “E Tickets”, IRCTC, charges Rs.20/- (Second / Sleeper) and Rs.40/-per e-ticket in case of all other classes, along with the service tax irrespective of the number of passengers booked.


Ques 4: What Are Booking Timings And What Is The Maximum Number Of Bookings Per Month?

Ans: You can book the “I Tickets” and “E Tickets” between 12.20 am to 11.45 pm. and you can book your tickets maximum of 6 times in a month.


Check Here – 10 Best Holiday Destinations in the World


Internet Ticket Related Questions Asked By Passengers


Ques 1: Is it possible to use both credit and debit card for booking?

Ans: Yes, you can use all payment options like credit card, debit cards, net banking, and many more to make payment.


Ques 2: What are the Max no of Bookings per month?

Ans: On monthly basis, you can book maximum 6 booking on monthly basis. If you verify your IRCTC user id, then you can make 12 bookings per month.


Ques 3: How we can postpone/prepone journey?

Ans: you can postpone/prepone of journey can be done online by cancelling the original tickets and purchasing a new ticket.


Ques 4: Is it possible to do partial cancellation?

Ans: Yes of course, the partial collection can be done by login to the official website For this, you need to follow the below given steps-

  • Go to the official website and then my account.
  • Now follow “my transactions” section.
  • After this, you need to choose the tickets that you want to get cancelled.

Know About – Top 10 Companies That Provide Best Service To Their Customers


IRCTC Customer Service Queries


Ques 1: How can I contact IRCTC customer care?



Ques 2: What is the process to make IRCTC account?


  • First you need to enter the username and then choose the security question and answer.
  • After this fill up the details like name, gender, occupation, DOB.
  • Provide valid Email – ID and Mobile Number as your login password.
  • Now enter your full address, including the Pin Code.


Ques 3: What is railway helpline number?

Ans: Railway security helpline number is 1800-111-322 and 182. With the use of this no, you can get good and quick assistance.


Get Details – 10 Things Every Customer Really Want From A Company



IRCTC also offers free of cost services to many of the people in order to reduce the ticket booking burden from them. Its services mainly includes checking the PNR status, getting the exact timing of the trains arrival and departure, showing the train fare, along with the route map and booking for the tatkal tickets.

IRCTC has also listed in “Mini Ratna” companies of the country. Along with its booking Services it also serves the best of the food to the passengers and with many of the travelling offers to its passengers. The services are also provided through IRCTC customer care number.

Dial IRCTC Customer Care number and check your PNR status. For more details, check the Official Website. Stay in touch with our website for interesting stuff like this.


Have A Look On Below Links

Megabus Customer Service KSRTC Customer Care
AbhiBus Customer Care Number TSRTC Customer Care
Yatra Customer Care Number Delhi Metro Customer Care

10 thoughts on “IRCTC Customer Care – (0755 661 0661) Number | FAQS-Toll Free Refund, Failed Transaction

    • Hii alisha,

      For Men above 60 yrs: 40% of total amount.
      For Women above 58 yrs: 50% of total amount.

    • Hii ramneet,
      Reserved ticket can be cancelled online.
      • Visit IRCTC website
      • Log in with your username & password and choose “Cancel Ticket ” option.
      • Enter your PNR and phone number
      • See the refund and Proceed for cancellation.

    • Hii rinki,
      The Rail Ticket can be only transferred to the person’s father, mother, brother, sister, son, daughter, husband or wife. Ticket is transferred only to blood relations.

Leave a Reply

Your email address will not be published. Required fields are marked *