IRCTC Customer Care Number 011-39340000 | Toll Free No for Refund, Email

IRCTC customer care

IRCTC provides the services of catering, tourism and online ticketing as it is termed as a subsidiary for the Indian Railway. Many of the people uses its services, thereby IRCTC has provided its IRCTC Customer Care Number (011-39340000) Toll Free for the Customers. If they have any query, customers can connect to the IRCTC by its Toll Free Enquiry Number / Email and can even book or cancel the tickets by using the IRCTC Ticket Booking Care Number.

IRCTC Customer Care Number

Its online booking service is available 24*7 hours for the people. You can enjoy all the services such as online booking/ cancellation, inquiry related to train etc. by dialing the IRCTC Customer Care Number. Its main is to provide the ticket booking, tourism related and catering services to the people.

This page Includes:

IRCTC customer care

Headquarters New Delhi
CEO A.K. Manocha
Founded September 27, 1999
Parent organization Indian Railways


IRCTC Customer Care Number

Contact Number 011-39340000 (Hindi and English)
011-23340000 (Hindi and English)
Chennai Customer Care No. 044-25300000 (language : Tamil and English)


Check Here – How to Write a Complaint Email to a Company

IRCTC Email-Id Address

Service Email Id
I-tickets/e-tickets [email protected]
For Cancellation E-tickets [email protected]
For Mumbai Suburban Season tickets [email protected]


IRCTC SBI Card users Care Number

Service Contact Number
Railway SBI Card Helpline 0124-39021212
Email Id [email protected]
[email protected]


IRCTC Registered Office / Corporate Office Address

Indian Railway Catering and Tourism Corporation Ltd.,

B-148, 11th Floor, Statesman House, Barakhamba Road,

New Delhi 110001.

IRCTC Customer Care Number City Wise

Dear customers along with IRCTC Customer Care toll  free numbers we are also providing IRCTC Customer Care City wise numbers and address, you can also directly contact to these office address:

Location Address Contact Number
Nangloi Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041 011-65152575, 25949774
Lucknow Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti 0522-2305522
North Zone Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002 011-23234763, 23221146
Jaipur 708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway, Banipark, Jaipur- 302016 0141-4020194, 4020198
Chandigarh SCO- 80- 81- 8, Sector -34 A, Chandigarh -160034 0172-4645795, 6572156
Kolkata Old Koilaghat Building, Ground Floor, 3, Koilaghat Street, Kolkata 700001 033-22439045, 22133207
Danapur Rail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul, Danapur, Patna- 801105 06115-232557, 0612- 6500650,
Bhubaneshwar A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandrasekharpur – 751023 0674-2303657, 06742303658,
Patna Boscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001 0612-2205801, 2213993
Banglore C.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar, Banglore -560010 080-22960014,
Guwahati 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001 0361-2737123
Mumbai 2nd Floor,New Administrative Building, Central Railway,CST, Mumbai-400001 022-22618062, 22618063, 22618064
Bhopal 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011 0755- 2577011, 4285226
Ahmedabad 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009 079-26582673-75
Chennai 6A,The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031 044-28363453
Kanchipuram Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station Village And Post Palur, Taluk Chengalpattu, Distric- Kanchipuram- 603101 044-27437007
Koachin Sail-Harcad 1st Floor Building No.40/ 8194, Convent Road, Koachin- 682035 0484-2382991-92
Secunderabad 9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Andhra Pradesh – 500003 040-27702401, 27702407, 27808899


IRCTC Social Media Sites

Also Check – The Right Way of Filling Online Complaint

Frequently Asked Questions

Can I Book Tickets Online?

Yes, you can book the tickets online from the official website and also can view the timings of the train.


What Is The Maximum Number Of Passengers Booked Per Ticket?

You can book maximum of 6 passengers per ticket.


Can I Book The Wait Listed Tickets?

Yes the IRCTC allows its customers to book even the wait listed tickets. You can do so from the official website of IRCTC.


From IRCTC Can I Book The RAC Tickets?

Yes, you can book the RAC tickets from the official website.


What Is The Maximum Time Limit Upto Which Tickets Can Be Booked?

In case of “I Tickets” you can book before 2/3 clear days but in case of the “E Tickets” the booking takes place up to the chart preparation.


Is Name Change Permissible?

Yes, you can change the name of the person in both the cases of “I Tickets” and “E Tickets” as per the rules of the Railways regarding the changing of the name.


Is Journey Alterations Permissible?

In case of the “I Tickets” you can alter the journey route as per the Journey Alteration rules of Railways. But this facility is not available in the case of the “E Tickets”.


Is Change Of Boarding Point Permissible?

Yes, it is permissible in both types of tickets that you buy or book from the official website of the IRCTC.


Can Cancellation Be Done Across Counters?

Yes, in category of the “I Tickets”, it is permissible as per the procedure of the Railways but not in the case of the “E Tickets”. The cancellation online before charting is not available in “I Tickets”, but this service is available in “E Tickets”.


Which Cards Are Accepted By IRCTC, For Booking?

You can use both types of cards such as Credit card and debit card for booking.


Is ID Proof Required For Booking?

In the case of the “I Tickets” booking, you are not required to provide any of the ID proof. But in the case of the “E Tickets”, you are required to show your ID proof at the time of the journey. Keep in mind that you should have a valid ID proof that you have listed in website.


What Are The Service Charges For Booking Per Tickets (Max 6 Passengers)?

If you are in the category of the “I Tickets”, you are required to pay Rs.80/- for SL, 2S and Rs.120 for all other Upper classes plus service tax. For the category of “E Tickets”, IRCTC, charges Rs.20/- (Second / Sleeper) and Rs.40/-per e-ticket in case of all other classes, along with the service tax irrespective of the number of passengers booked.


What Are Booking Timings And What Is The Maximum Number Of Bookings Per Month?

You can book the “I Tickets” and “E Tickets” between 12.20 am to 11.45 pm. and you can book your tickets maximum of 6 times in a month.


IRCTC also offers free of cost services to many of the people in order to reduce the ticket booking burden from them. Its services mainly includes checking the pnr status, getting the exact timing of the trains arrival and departure, showing the train fare, along with the route map and booking for the tatkal tickets. IRCTC has also listed in “Mini Ratna” companies of the country. Along with its booking Services it also serves the best of the food to the passengers and with many of the travelling offers to its passengers.

For further details can contact with IRCTC Customer Care or visit on

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10 thoughts on “IRCTC Customer Care Number 011-39340000 | Toll Free No for Refund, Email

    • Hii rinki,
      The Rail Ticket can be only transferred to the person’s father, mother, brother, sister, son, daughter, husband or wife. Ticket is transferred only to blood relations.

    • Hii ramneet,
      Reserved ticket can be cancelled online.
      • Visit IRCTC website
      • Log in with your username & password and choose “Cancel Ticket ” option.
      • Enter your PNR and phone number
      • See the refund and Proceed for cancellation.

    • Hii alisha,

      For Men above 60 yrs: 40% of total amount.
      For Women above 58 yrs: 50% of total amount.

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