IRCTC Customer Care – (0755 661 0661) Number | Toll Free Refund, Failed Transaction

IRCTC Customer Care

Now days, everything has become digitalized and modern ways have come up to check the train/ flight status. By dialing IRCTC customer care number, you can also make booking online in just simple ways.

Also, through IRCTC toll free number care (011-39340000), you can make online payment and grab the wonderful services like catering, tourism and online ticketing. You just need to download the app to enjoy superior and fastest services.

IRCTC Customer Care No

In many case, you face with failed transaction and do not able to get refund of your deposit. In this case, you can register your complaints at IRCTC customer care email id or IRCTC customer care number for failed transaction.

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IRCTC Customer Care Number

  • IRCTC Contact Number: 0755 661 0661
  • IRCTC Toll Free Customer Care Number: 1800-111-139 (24 Hours)
  • IRCTC Contact Number: 1800-1034-139 ( For E-Catering)
  • IRCTC Customer Care No Toll Free: 0755-3934141

IRCTC Customer Care No

IRCTC Contact Number 011-39340000 (Hindi and English)
011-23340000 (Hindi and English)
IRCTC Chennai Customer Care No. 044-25300000 (language : Tamil and English)


IRCTC SBI Card users Care Number

Service IRCTC  24 hour customer care number
Railway SBI Card Helpline 0124-39021212
IRCTC  customer care mail id [email protected]
[email protected]


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IRCTC  Customer Care No City Wise

Dear customers along with IRCTC Customer Care toll free numbers we are also providing IRCTC Customer Care City wise numbers and address, you can also directly contact to these office address:

Location Address IRCTC Contact Number
Nangloi Rail Neer Plant, Northern Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
  • 011-65152575
  • 25949774
Lucknow ParyatanBhawan, 2nd Floor, C-13, VipinKhand, Gomti 0522-2305522
North Zone Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002
  • 011-23234763
  • 23221146
Jaipur 708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway, Banipark, Jaipur- 302016
  • 0141-4020194
  • 4020198
Chandigarh SCO- 80- 81- 8, Sector -34 A, Chandigarh -160034
  • 0172-4645795
  • 6572156
Kolkata Old Koilaghat Building, Ground Floor, 3, Koilaghat Street, Kolkata 700001
  • 033-22439045
  • 22133207
Danapur Rail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul, Danapur, Patna- 801105
  • 06115-232557
  • 0612- 6500650
Bhubaneswar A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandrasekharpur – 751023
  • 0674-2303657
  • 06742303658
Patna Boscomaun Tower, 4th Floor, West Gandhi Maidan, Patna – 800001
  • 0612-2205801
  • 2213993
Bangalore C.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar, Banglore -560010 080-22960014
Guwahati 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001 0361-2737123
Mumbai 2nd Floor,New Administrative Building, Central Railway,CST, Mumbai-400001
  • 022-22618062
  • 22618063
  • 22618064
Bhopal 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011
  • 0755- 2577011
  • 4285226
Ahmedabad 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009 079-26582673-75
Chennai 6A,The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031 044-28363453
Kanchipuram Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station Village And Post Palur, Taluk Chengalpattu, Distric- Kanchipuram- 603101 044-27437007
Koachin Sail-Harcad 1st Floor Building No.40/ 8194, Convent Road, Koachin- 682035 0484-2382991-92
Secunderabad 9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Andhra Pradesh – 500003
  • 040-27702401
  • 27702407
  • 27808899


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IRCTC Customer Care Email Id

For Railway tickets booked through IRCTCGeneral Information

IRCTC Email-Id Address

Service IRCTC customer care Email Id
I-tickets/e-tickets [email protected]
For Cancellation E-tickets [email protected]
For Mumbai Suburban Season tickets [email protected]


IRCTC Registered Office / Corporate Office Address

Indian Railway Catering and Tourism Corporation Ltd

B-148, 11th Floor, Statesman House,

Barakhamba Road,

New Delhi 110001

For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to [email protected]

Press Here To View IRCTC Counter Ticket Services

IRCTC Social Media Sites

Frequently Asked Questions

  1. Can I Book Tickets Online?

Yes, you can book the tickets online from the official website and also can view the timings of the train.

  1. What Is The Maximum Number Of Passengers Booked Per Ticket?

You can book maximum of 6 passengers per ticket. To book your tickets online, call at IRCTC booking no.

  1. Can I Book The Wait Listed Tickets?

Yes the IRCTC allows its customers to book even the wait listed tickets. You can do so from the official website of IRCTC.

  1. From IRCTC Can I Book The RAC Tickets?

Yes, you can book the RAC tickets from the official website.The customer care executives will assist you through Indian railway catering and tourism corporation ltd contact number

  1. What Is The Maximum Time Limit Upto Which Tickets Can Be Booked?

In case of “I Tickets” you can book before 2/3 clear days but in case of the “E Tickets” the booking takes place up to the chart preparation.

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  1. Is Name Change Permissible?

Yes, you can change the name of the person in both the cases of “I Tickets” and “E Tickets” as per the rules of the Railways regarding the changing of the name.

  1. Is Journey Alterations Permissible?

In case of the “I Tickets” you can alter the journey route as per the Journey Alteration rules of Railways. But this facility is not available in the case of the “E Tickets”.

  1. Is Change Of Boarding Point Permissible?

Yes, it is permissible in both types of tickets that you buy or book from the official website of the IRCTC. You can enquire more about it through IRCTC customer care no stated on this page.

  1. Can Cancellation Be Done Across Counters?

Yes, in category of the “I Tickets”, it is permissible as per the procedure of the Railways but not in the case of the “E Tickets”. The cancellation online before charting is not available in “I Tickets”, but this service is available in “E Tickets”.

  1. Which Cards Are Accepted By IRCTC, For Booking?

You can use both types of cards such as Credit card and debit card for booking.

  1. Is ID Proof Required For Booking?

In the case of the “I Tickets” booking, you are not required to provide any of the ID proof. But in the case of the “E Tickets”, you are required to show your ID proof at the time of the journey. Keep in mind that you should have a valid ID proof that you have listed in website.

  1. What Are The Service Charges For Booking Per Tickets (Max 6 Passengers)?

If you are in the category of the “I Tickets”, you are required to pay Rs.80/- for SL, 2S and Rs.120 for all other Upper classes plus service tax. For the category of “E Tickets”, IRCTC, charges Rs.20/- (Second / Sleeper) and Rs.40/-per e-ticket in case of all other classes, along with the service tax irrespective of the number of passengers booked.

  1. What Are Booking Timings And What Is The Maximum Number Of Bookings Per Month?

You can book the “I Tickets” and “E Tickets” between 12.20 am to 11.45 pm. and you can book your tickets maximum of 6 times in a month.

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IRCTC also offers free of cost services to many of the people in order to reduce the ticket booking burden from them. Its services mainly includes checking the PNR status, getting the exact timing of the trains arrival and departure, showing the train fare, along with the route map and booking for the tatkal tickets.

IRCTC has also listed in “Mini Ratna” companies of the country. Along with its booking Services it also serves the best of the food to the passengers and with many of the travelling offers to its passengers. The services are also provided through IRCTC customer care number.

Dial IRCTC Customer Care number and check your PNR status. For more details, check the official website. Stay in touch with our website for interesting stuff like this.

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10 thoughts on “IRCTC Customer Care – (0755 661 0661) Number | Toll Free Refund, Failed Transaction

    • Hii alisha,

      For Men above 60 yrs: 40% of total amount.
      For Women above 58 yrs: 50% of total amount.

    • Hii ramneet,
      Reserved ticket can be cancelled online.
      • Visit IRCTC website
      • Log in with your username & password and choose “Cancel Ticket ” option.
      • Enter your PNR and phone number
      • See the refund and Proceed for cancellation.

    • Hii rinki,
      The Rail Ticket can be only transferred to the person’s father, mother, brother, sister, son, daughter, husband or wife. Ticket is transferred only to blood relations.

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