Nepal Telecom Customer Care | NTC Toll Free Number (1660-01-XXXXX) – Helpline

Nepal Telecom Customer Care

Nepal telecom has been the amazing choice of the people of this region due its advanced and modernized world of digital technology in mobile telecom. Dial Nepal Telecom Customer Care Number for known regarding the latest telecom facilities which is offering by the Nepal telecom provider.

It provides many facilities and “Namaste” is its prominent prepaid paid valuable services with an objective to offer latest technology. The Nepal telecom toll free number (1660-01-XXXXX) will also let you know about its starter pack which is consisting of so many benefits.

NTC Toll Free Number

Nepal telecom customer care center is in Kathmandu Nepal, jawalakhel and in many other locations with its separate Nepal telecom helpline number. Let’s take the glance at Nepal telecom customer care no listed by

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Nepal Telecom Customer Care Number

Services Nepal telecom helpline number
Nepal telecom customer care no -To recharge your account, query balance and expiry dates. 1414
“Namaste” Customer Care Service for Pre-paid related complaints and information. 1498
Nepal telecom customer care service- To divert your calls to NEPAL TELECOM Mobile Voice Mail System (VMS). 011614
NTC customer care number- To check/retrieve messages and for Mailbox management. 011616


  • Advanced Free Phone Service Toll Free Number (1660-01-XXXXX)
  • 11 digit unique AFS number = Access Code “1660” + 01 + five (5) digit AFS number of which the last 5 digits are of service subscriber’s choice on first come first serve basis.

Nepal Telecom Contact Info

Office of Managing Director

  • Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
  • Tel: 977-1-4243444
  • Fax: 977-1-4241400

Office of Chief Commercial Officer (CCO)

  • Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal.
  • Tel: 977-1-4210206
  • Fax: 977-1-4258233
  • Email: [email protected]

Office of Chief Technical Officer (CTO)

Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal

Office of Chief Human Resource Officer (CHRO)

  • Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
  • Tel: 977-1-4210107

Office of Chief Financial Officer (CFO)

  • Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
  • Tel: 977-1-4210105

Information System Support Directorate (ISSD)

  • International Telephone Exchange Building Jawalakhel , Lalitpur, Nepal.
  • Tel: 015537763
  • Fax: 015537753

International Service Directorate (ISD)

  • Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal.
  • Tel: 977-1-4210309
  • Fax:977-1-4227260
  • Email: [email protected]

Civil Department

  • Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
  • Tel: 977-1- 4210407, 4210408
Office Tel Fax
Regional Directorates
Eastern Regional Directorate 021-524444 021-534444
Central Regional Directorate 01-522244 01-528744
Kathmandu Regional Directorate 01-4229114 01-4246992
Western Regional Directorate 071-500001 071-500027
Mid-Western Regional Directorate 081-550922 081-550999
Far Western Regional Directorate 091-550222 091-551033
Major Offices
Pokhara Office 061-520444 061-521999
Hetauda Office 057-520704 057-520000
Bharatpur Office 056-521234 056-521777
Birtamod Office 023-540444 023-542444
Butwal Office 071-540104 071-540600
Dhangadhi 091-521107 091-522222
Surkhet 083-520444 083-522444
Banepa 011-661200 011-661122
Palpa 075-520101 075-520555
Integrated Maintenance Unit
Dhankuta 026-540222
Ilam 027-520122
Itahari, Sunsari 025-476444
Okhaldhunga 037-520001
Hariwon, Sarlahi 046-530666
Janakpur, Dhanusha 041-520009
Hetauda, Makwanpur 057-527000
Birganj, Parsa 051-533244
Bharatpur, Chitwan 056-520104
Butwal, Rupandehi 071-550902
Pokhara, Kaski 061-536222
Tulsipur, Dang 082-522222
Nepalganj, Banke 081-551688
Surkhet, Surkhet 083-523101
Dhangadhi, Kailali 091-522003
Dadeldhura 096-420936


Social Platforms

AFS Tariff Rate

Registration Charge NRs 1000.00
Security Deposit Additional NRs 15,000.00 for STD call facility
Minimum period of hire/service One month
Call rates local/STD/ISD & taxes As applicable in existing PSTN rate


If you have any further Query, Please contact at Nepal telecom mobile customer care or NTC customer service address-

Nepal Telecom Customer Care Center

Kathmandu Regional Directorate

Sundhara, Kathmandu, Nepal

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Frequently Asked Questions

  1. What are 4G/LTE up-gradation benefits?

If you choose to upgrade to 4G LTE services, then it provides you path breaking mobile internet experience, buffer-free streaming and amazingly clear videos. Moreover, you can also enjoy the cloud services, videos, and music streaming facilities.

  1. What is the range of WiMAX?

For Rural area for line of sight, WiMAX range is 15 kms and for urban area is 4 kms. But most of the cases it depends upon the type of devices. NTC customer care number is especially provided here for customer’s convenience.

  1. Is it necessary to apply for phone-line to have the WiMAX service?

No, WiMAX is wireless technology so there is no need to apply for a phone line. Still, if you have any queries, then contact Nepal telecom customer care number.

More FAQ’S links are sated below-

Nepal Telecom Account Balance Query

Those who subscribe the “Namaste” service offered by Nepal telecom can check their account balance by themselves. To check the account balance, follow the given here steps-

  • Dial “1414” and listen.
  • Press “2” and listen. Then press “1” again for account balance query.
  • OR
  • When you recharge your account, the system will inform you of your new account balance and expiry date.
  • OR
  • Dial *400#

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PIN1/PUK1 and PIN2/PUK2 numbers

When you buy the new SIM card, then some special numbers will be provided to you along with your welcome package. So, you need to keep it safe for future usages. If wrong entry of PIN 3 times is made by the user then, your SIM will be locked and will ask you for PUK number.

Utmost care must be taken while entering PUK because, if PUK entry is wrong for 10 times, the SIM card will be damaged permanently. For this, Nepal telecom customer care support will always be there.

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Security Code

Security code is the Identification of Pre-Paid mobile subscriber. It is also offered along with your welcome package at the time of purchase of new SIM card.

If you’re mobile is lost, then Block your account in order to avoid unauthorized use of it.For that, dial Nepal telecom customer care no 1498 and ask to block your Pre-paid account by giving your security code. In case, you have found you’re mobile again, you can un-Block your account by giving the same security code.

 This is all about Nepal telecom customer care number toll free, to grab additional details, check Official Website

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