Nepal Telecom Customer Care | NTC Toll Free (1660-01-XXXXX) – Helpline No

Nepal Telecom Customer Care

For the people of Nepal, the Nepal telecom company has started some great initiatives in field of mobile technology. Contact on Nepal Telecom Customer Care Number to know about the NTC services. Among its all networking services, Namaste is the most popular prepaid mobile telecom services that has been launched by the company for the people of Nepal.

The phone service can be attained by calling on Nepal telecom customer care no (1660-01-XXXXX). Contact NTC toll free number if you want to get the services of this telecom company. The representatives of the telecom corporation will help and assist you in best direction for guiding you best.

Nepal Telecom Customer Care No

The NTC service centers are situated in Kathmandu Nepal, jawalakhel and in many other locations that are having Nepal Telecom Customer Care helpline no. Moreover, if you want then you can also go to the Nepal telecom customer care center for better support for GSM mobile services.

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Nepal Telecom Customer Care Number

Services Nepal Telecom Helpline Number
Nepal Telecom Customer Care No -To Recharge Your Account, Query Balance And Expiry Dates. 1414
“Namaste” Customer Care Service For Pre-Paid Related Complaints And Information. 1498
Nepal Telecom Customer Care Service- To Divert Your Calls To NEPAL TELECOM Mobile Voice Mail System (VMS). 011614
NTC Customer Care Number- To Check / Retrieve Messages And For Mailbox Management. 011616


NTC Toll Free Number (1660-01-XXXXX)

11 digit unique AFS number = Access Code “1660” + 01 + five (5) digit AFS number of which the last 5 digits are of service subscriber’s choice on first come first serve basis.

Example: For Kathmandu 1660-01-11111

Nepal Telecom Contact Info

Office of Managing Director
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
Tel: 977-1-4243444
Fax: 977-1-4241400
Office of Chief Commercial Officer (CCO)
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal.
Tel: 977-1-4210206
Fax: 977-1-4258233
Email: [email protected]
Office of Chief Technical Officer (CTO)
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
Tel: 977-1-4210105
Fax: 977-1-4210119
Email: [email protected]
Office of Chief Human Resource Officer (CHRO)
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
Tel: 977-1-4210107
Office of Chief Financial Officer (CFO)
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
Tel: 977-1-4210105
Information System Support Directorate (ISSD)
International Telephone Exchange Building Jawalakhel, Lalitpur, Nepal.
Tel: 015537763
Fax: 015537753
International Service Directorate (ISD)
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal.
Tel: 977-1-4210309
Email: [email protected]
Civil Department
Central Office, Doorsanchar Bhawan Bhadrakali Plaza, Kathmandu, Nepal
Tel: 977-1- 4210407, 4210408


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Nepal Telecom Office Address

Office Nepal Telecom Customer Care Phone Number Fax
Regional Directorates
Eastern Regional Directorate 021-524444 021-534444
Central Regional Directorate 01-522244 01-528744
Kathmandu Regional Directorate 01-4229114 01-4246992
Western Regional Directorate 071-500001 071-500027
Mid-Western Regional Directorate 081-550922 081-550999
Far Western Regional Directorate 091-550222 091-551033
Nepal Telecom Customer Care Number Of Major Offices
Pokhara Office 061-520444 061-521999
Hetauda Office 057-520704 057-520000
Bharatpur Office 056-521234 056-521777
Birtamod Office 023-540444 023-542444
Butwal Office 071-540104 071-540600
Dhangadhi 091-521107 091-522222
Surkhet 083-520444 083-522444
Banepa 011-661200 011-661122
Palpa 075-520101 075-520555
NTC Customer Care Number For Integrated Maintenance Unit
Dhankuta 026-540222
Ilam 027-520122
Itahari, Sunsari 025-476444
Okhaldhunga 037-520001
Hariwon, Sarlahi 046-530666
Janakpur, Dhanusha 041-520009
Hetauda, Makwanpur 057-527000
Birganj, Parsa 051-533244
Bharatpur, Chitwan 056-520104
Butwal, Rupandehi 071-550902
Pokhara, Kaski 061-536222
Tulsipur, Dang 082-522222
Nepalganj, Banke 081-551688
Surkhet, Surkhet 083-523101
Dhangadhi, Kailali 091-522003
Dadeldhura 096-420936


Press Here For NTC Contact Number Details

Press Here For Nepal Telecom Prepaid Services

For Any Technical Support, Please Contact Us

Nepal Telecom, Kathmandu Regional Directorate

Intelligent Network (IN) Section, Sundhara, Kathmandu

  • Call: 977-1-4220930, Toll Free Number: 16601122333
  • Fax: 977-1-4227777
  • Email: [email protected]
  • Helpdesk: 1698

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AFS Tariff Rate

Registration Charge NRs 1000.00
Security Deposit Additional NRs 15,000.00 for STD call facility
Minimum period of hire/service One month
Call rates local/STD/ISD & taxes As applicable in existing PSTN rate


If you have any further Query, Please contact at Nepal telecom mobile customer care or NTC customer service address-

Nepal Telecom Customer Care Center

Kathmandu Regional Directorate

Sundhara, Kathmandu, Nepal

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Frequently Asked Questions

  1. What are 4G/LTE up-gradation benefits?

If you choose to upgrade to 4G LTE services, then it provides you path breaking mobile internet experience, buffer-free streaming and amazingly clear videos. Moreover, you can also enjoy the cloud services, videos, and music streaming facilities.

  1. What is the range of WiMAX?

For Rural area for line of sight, WiMAX range is 15 kms and for urban area is 4 kms. But most of the cases it depends upon the type of devices. NTC customer care number is especially provided here for customer’s convenience.

  1. Is it necessary to apply for phone-line to have the WiMAX service?

No, WiMAX is wireless technology so there is no need to apply for a phone line. Still, if you have any queries, then contact Nepal telecom customer care number.

More FAQ’S links are sated below-

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Nepal Telecom Account Balance Query

Those who subscribe the “Namaste” service offered by Nepal telecom can check their account balance by themselves. To check the account balance, follow the given here steps-

Dial “1414” and listen.

Press “2” and listen. Then press “1” again for account balance query.


When you recharge your account, the system will inform you of your new account balance and expiry date.


Dial *400#

PIN1 / PUK1 and PIN2 / PUK2 numbers

When you buy the new SIM card, then some special numbers will be provided to you along with your welcome package. So, you need to keep it safe for future usages. If wrong entry of PIN 3 times is made by the user then, your SIM will be locked and will ask you for PUK number.

Utmost care must be taken while entering PUK because, if PUK entry is wrong for 10 times, the SIM card will be damaged permanently. For this, Nepal telecom customer care support will always be there through Nepal telecom customer care toll free number.

Security Code

Security code is the Identification of Pre-Paid mobile subscriber. It is also offered along with your welcome package at the time of purchase of new SIM card.

If you’re mobile is lost, then Block your account in order to avoid unauthorized use of it.For that, dial Nepal telecom customer care no 1498 and ask to block your Pre-paid account by giving your security code. In case, you have found you’re mobile again, you can un-Block your account by giving the same security code.

This is all about Nepal telecom customer care number toll free; to grab additional details, check Official Website

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