Celcom Customer Care Number | e-billing Service, Toll Free Contact Details

Celcom Customer Care

Celcom Customer CareCelcom is the most popular telecommunications provider in Malaysia. Here’s Celcom Customer Care Number, including email and store location. You just need to dial the below placed Celcom Toll Free Contact details for queries on new phone connections, broadband complaints, e-billing Service, cancellation, internet plans, 3G services, prepaid and postpaid plans or other such issues.

Celcom customer care line is available 24 x 7 to serve its customers with perfect solutions. Besides Celcom Customer Care Phone Number, we have also placed the company’s head office address and important links so that you can interact with the representatives and extract information in more efficient manner.

Celcom Customer Care

Celcom Customer Care Service No

For any queries regarding the services of this telecom company, you can contact the Customer Service Team by using the below mentioned Celcom Customer Care Support Number / Celcom customer care Helpline Number:

  • dial 1111 from Celcom numbers
  • *123# if you are abroad
  • +6019-601 1111 from other mobile operators

Calling *123# abroad is totally FREE of cost. For postpaid customers calling to 1111 from Celcom Phone numbers are FREE and RM0.50 a call for prepaid customers if in case you want to speak to Celcom Customer Care representative. However, some standard rates are charged from Celcom Contact numbers, fixed lines and other mobile operators calling to 019-601 1111.

Know Here: How to Write a Complaint Email to a Company

Celcom Customer Care – Store Location

Action Retails Management Sdn Bhd


C-13, Jalan Kuchai Maju 1 Off Jalan Kuchai Lama, Kuchai Enterpreneur Park, 58200 Kuala Lumpur

Lot F1.39(A), 1st Floor, No 3 Sunway Pyramid Shopping Mall 46150 Bandar Sunway, Selangor
Lot S331a, Second Floor, One Utama Shopping Centre, No 1, Lebuh Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor
Asia Mobile Services Sdn Bhd No 87g, Lorong Mamanda 1, Taman Dato Ahmad Razali, 68000 Ampang
Bbs Distribution Sdn.Bhd.


Lot Ug-09, D’pulze Shopping Centre Lingkaran Cyber Point Timur, Cyber 12 63000 Putrajaya Wilayah Persekutuan
Lot L2-41, Second Floor, IOI City Mall, Lebuh IRC, IOI Resort City, 62505, Putrajaya, Wilayah Persekutuan.
Lot G-18, Ground Floor, Berjaya Times Square, No 1, Jalan Imbi, 55100, Kuala Lumpur, Kuala Lumpur.
G19, Amcorp Mall Pusat Perdagangan Amcorp, No 18,Jln Persiaran Barat, 46050, Petaling Jaya, Selangor.
Lot F-122, The Starling Mall, No. 6, Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor
Lot G08, Ground Floor [email protected], No. 2a Jalan Pju 7/3, Mutiara Damansara 47810 Petaling Jaya Selangor
No 22, Jalan Dwitasik 2, Dataran Dwitasik, Bandar Sri Permaisuri, 56000 Kuala Lumpur
Connectium Sdn Bhd S.33 & S.33A, 2nd Floor, Klang Parade, No 2112, KM2, Jalan Meru, 41050 Klang Selangor
Everdream Sdn Bhd No 57, Jalan Besar, Sungai Pelek, 43950 Sepang, Selangor
E Vision Ict Sdn Bhd G6 Tesco Scott Garden Complex, No. 289 Jalan Klang Lama, 58100 Kuala Lumpur Wilayah Persekutuan
Extrovest Comunications Sdn Bhd No 64, Ground Floor, Jalan SS15/4B, 47500 Subang Jaya Selangor
Full Line Communication Sdn Bhd


No 1 Jalan Tengku Ampuan Zabedah,40150 Shah Alam Selangor
No 35, Ground Floor Tesco Ampang, Pt8880, Jalan Pandan Prima, Dataran Pandan Prima, 55100 Kl
Lot G15, Tesco Rawang, Jalan Rawang, 48000 Rawang, Selangor
Galaxy Five Telecommunication


Lot G10/G11, Tesco Extra Puchong, Jalan Bp 7/1, Bandar Bukit Puchong, 47120 Puchong, Selangor
F16, Tesco Semenyih, Jalan Tps1/1 Taman Pelangi Semenyih, 43500 Semenyih, Selangor
Getway Sdn Bhd


Lot G-63, AEON Big Hypermarket, No. 6 Jalan 8/27A, Section 5, 53300 Kuala Lumpur, Wilayah Persekutuan
GL-03 Wangsa Walk Mall, Wangsa Avenue, No 9 Jalan Wangsa Perdana 1, 53300 Wangsa Maju, Wilayah Persekutuan
LOT L3-056, Level 3, Mytown Shopping Centre, Jalan Cochrane, Maluri 55100, Kuala Lumpur
G Talk Asia Sdn Bhd LG-09 Lower Ground Floor, Jaya Shopping Centre, 46100 Petaling Jaya, Selangor
Klcc Lot C02 & 03, Concourse Floor, Suria KLCC, 50088 Kuala Lumpur
Leo Network Resources Lot 9, 2nd Floor, Pasaraya The Store No. 2 Bandar Baru Sg. Buloh, Seksyen U20 47000 SG Buloh Selangor
Maju Techno Enterprise C-G-9 BBT One Lebuh Batu Nilam 2 Bandar Bukit Tinggi 41200 Klang Selangor
Mobile Camp Telecommunication L1-9-17 & 1-8-18 Ground Floor, Ole Ole Shopping Central No 7 Jalan Pinang A18/A Seksyen 18 40200 Shah Alam Selangor
Mts Communication Sdn. Bhd. Gl 14 Shaw Centrepoint Jalan Raja Hassan 41400 Klang
Mts Communication Sdn Bhd No. 8 Jalan Kapar 41400 Klang Selangor
Mts Mobile Sdn Bhd Lg10, Lower Ground Floor, Setia City Mall, No.7, Persiaran Setia Dagang, Bandar Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor
Promark Management Sdn Bhd 4-018, Plaza Lowyat, No.7 Jalan 1-77, Off Jalan Bukit Bintang 55100 Kuala Lumpur
Smartlink Communication No 1-00-1, Lorong Batu Nilam 1e, Bandar Bukit Tinggi, 41200 Klang, Selangor
Speed Line Communication


Lot 1-21 A Sunway Putra Mall, 50350 Kuala Lumpur, Wilayah Persekutuan
G038a, Ground Floor Kl Festival City, Jalan Taman Ibu Kota, Taman Danau Kota, Setapak, 53300 Kuala Lumpur
Lot 3-91 & 92, Level 3, Sunway Velocity Mall, No 80, Jalan Cheras, 55100 Kuala Lumpur
Symphony Blu Sdn Bhd No 169, Jalan 8/1, Seksyen 8, Bandar Baru Bangi, 43650 Bangi, Selangor
Telejaya Communication Lot G11, Giant Super Store Kuala Selangor, Daerah Kuala Selangor, 45000 Kuala Selangor, Selangor
Tele Link Communication No 79, Jalan Morib, 42700 Banting, Selangor
Xinto Solution Sdn. Bhd.

Lot S2-2-Ic03a, Arrival Level, Public Concourse, Klia2, 64000 Sepang, Selangor

To Search More Store Locations>> Press Here

Celcom Head Office

Those who want to send their feedback can use the below stated address detail of this company.

Celcom Axiata Berhad

Menara Celcom, No.82, Jalan Raja Muda Abdul Aziz,

50300 Kuala Lumpur, Malaysia

Phone Number: 03 – 2688 3939

Email[email protected]

For Enquiry >> Press Here

Frequently Asked Questions

1. I would like to register a line with the company. What type of plans does the company offers?

The company has both Postpaid and Prepaid plans. For Postpaid, the company has Celcom First and for Prepaid, it is Xpax. For more details, just dial Celcom Customer Care Number and resolve your doubts.

2. Can you tell me more about your Prepaid plan?

The company is offering Xpax Magic Packs to its prepaid customers. You can choose any of the plans by size; S, M, L, XL and 2XL. To find out more, go through the website www.xpax.com.my

3. Do I need any documents for registration?

Malaysian citizen can use MyKad/ Army/Police Identification.

4. I am a Non-Malaysian. What document do I need to bring to register?

If you are not a citizen of Malaysia, you are required to bring your passport / iKad / Ambassador ID, and other such documents and a deposit of MYR500 for voice plan and/or MYR100 for data plan.

5. Can I choose my own mobile number?

Yes, you may choose from a series of normal running numbers. However, for this the company’s First Platinum is recommended where you can choose your preferred number.

Get here: All Telecommunication Companies Contact Number

6. What if I already have an existing line with another Telco, can I keep my mobile number?

In such case the company permits you to opt for Mobile Number Portability (MNP). To get activated, MNP will take 3 days, after the usual verification and approval from your current Telco.

7. Is there anything else that I should know about the registration?

Registration requires you to be present for verification purposes and for this you must be 18 years or above.

8. How do I check my bill?

By using any of the below presented ways, you can check your bills.

(a) Online Customer Service (OCS): For this please Log on to  www.celcom.com.my/onlinecustomer service

(b) SMS

9. Send BOD to 22200 (Charges: Send – RM0.15/Enquiry, Receive – Free)

(c) USSD/Direct Dial:

Dial *118#, Select My Account and after that Select Check Bill (Charges: Free Of Cost)

10. Where can I pay my bills?

To save the hassle of making a payment, the company has provided several channels for you to choose from:

  • e-Pay
  • Auto Billing
  • Internet banking
  • Tele-banking
  • Celcom Aircash
  • Pay Your Way
  • Online Customer Service
  • Contact Celcom Customer Service
  • Celcom Outlets / Other payment agencies
  • Celcom Payment Kiosk (CPK)
  • Automated Tele Machine (ATM)
  • For more information, call

Know Here: The Right Way of Filling Online Complaint

11. How do I check my credit limit?

TO check the credit limit, you can use any of the following ways:

  • SMS by typing BOD to 22200
  • Dial *118# from your phone number
  • Login to the company’s Online Customer Service (OCS)

12. How do I change my credit limit?

You can change you credit limit by Login to OCS and then select My Account and from the drop down menu select Change Credit Limit. You can also call the customer care executives at 0196011111.

Note: This is all about Celcom Customer Care Number, for more updated information, stay connected with us or visit the Official Website.

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