ICICI Prudential Customer Care Number | Claims/Policy Detail Phone Number

ICICI Prudential Customer Care Number

Do you want ICICI Prudential Customer Care Number??? In this page we are providing you ICICI Prudential Claims Contact Numbers along with the ICICI Prudential Policy Details Number for you in order to provide you help regarding ICICI.

ICICI Prudential Customer Care Number

This Page Contains:

ICICI Prudential Customer Care Number

New Customers / Existing Customers 1860 266 7766*
Group & Annuity Customers
NRI Customers 91 22 6193 0777* – Open 24X7 (except national holidays) or 1860 266 7766*


Important Information

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

Know About – ICICI Bank Credit Card Customer Care Number

ICICI Prudential Customer Services By SMS

Customer can send the message in the pre-defined formats mentioned below, to “56767”:

Financial Services:

Service Method
Request ECS redebit towards bounce payment SMS – PAY <PolicyNumber>
Opt for Ibank direct debit SMS – DEBIT <PolicyNumber>
Opt for ECS facility SMS – ECS <PolicyNumber>
Get policy fund value SMS – NAV <PolicyNumber>


Claim Regarding:

Service Method
Address claim query SMS – I claim <PolicyNumber>


 Edit Information:

Service Method
Register mobile number SMS – REG <PolicyNumber> <DateOfBirth>
Register email address SMS – EREG <EmailAddress> <PolicyNumber> <DateOfBirth>
Register PAN SMS – PANC <PolicyNumber> <PANnumber>


Policy Details:

Service Method
Revive lapsed policy SMS – REVIVE


Get Details – ICICI Lombard Customer Care Phone Number


Service Method
Get payment assistance SMS – Assist <PolicyNumber>
Get VAM call back SMS – Select
Request advisor to contact SMS – Advisor
Avail cheque pick up SMS – COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available SMS – SRV


Product and Feedback:

Service Method
Get product information SMS – MOR
Capture positive feedback SMS – Happy
Capture actionable feedback SMS – Unhappy


ICICI Prudential Social Networking Sites

Facebook facebook.com/ICICIPruLife/
Twitter twitter.com/ICICIPruLife
Linkedin linkedin.com/company/icici-prudential-life-insurance-company-limited
Youtube youtube.com/user/iciciprudentiallife
Google Plus plus.google.com/+ICICIPruLife


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What Is The Claim Process Of ICICI Prudential Life Insurance?

The Company covers the Claim Process in 3 basic steps:

  • Claim Reporting: In this reporting of claim takes place. The customers can report the claim via online, at branches, central office, via SMS, e-mail or through call centre as per your convenience.
  • Claim Processing: Here the special claim care team will going to access the claims. They will also inform the customer if any further document is required to.
  • Claim Settlement: If your claim request is approved by the claim care team, the claim will be settled within 12 working days.

How Do I Report A Claim?

In order to report your claim follow any of the below given methods:

  • Visit the claims section of the Official website for online claim intimation.
  • Call at  24 x 7 Claim Care number – “1860 266 7766”
  • Visit your nearest ICICI Prudential Life Insurance branch.
  • E-mail us at [email protected]
  • SMS ‘ICLAIM<space>Policy No’ to 56767

How Much Time Does It Take To Settle A Claim?

Once the claim request is approved and the claim care executive get all the required documents, the claim will be settled in 12 working days. In some of the cases such as the time limit is given as follows:

Time  Around Time IRDAI Mandated Timeline
Raising Claim Requirements 15 Days
Non-Early cases (cases where the claim is made after 3 years of taking the policy) 30 Days
Early cases (cases where the claim is made within 3 years of taking the policy) 180 Days


How Will I Receive The Claim Amount?

The customer will receive the Claim amount by two methods:

  • Cheque Payments: A cheque will be drawn from ICICI Bank which will be sent to you at the address mentioned in the intimation form or statement that you provided at the time of filling The Claim Form. But in non-serviceable areas, the cheque is sent to a local branch with an instruction to forward it to the mentioned address.
  • Electronic Clearing Service: In this service you need to submit the ECS instructions along with a cancelled cheque, and the claim amount will be transferred directly to your bank account.

ICICI Prudential Life Insurance Company Ltd. is basically an Life Insurance company which is based in India. It is private company which was founded in the year 2000 on 12th December. Its Headquarter is situated in Mumbai, India.

The company is basically a Joint Venture between ICICI Bank and Prudential plc, (which is a British Multinational Life Insurance company which provides financial services with it’s headquarter based in London.)It is ranked as the 1st among all the private sector Insurance Company in India. The company has began its services after getting approval from IRDAI, under the guidance ship of Mr.Sandeep Bakhshi, who was the Managing Director and CEO  of the company at that time.

To get more details regarding ICICI Prudential visit www.iciciprulife.com

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