ICICI Prudential Life Insurance Customer Care – FAQS, Toll Free Number | Advice/Claims

ICICI Prudential Life Insurance Customer Care

Need ICICI prudential claim assistance? The ICICI Prudential Life Insurance Customer Care number is the good way by which you will speak with company executives. The representatives will provide advice you about policy related matters.

Individuals can anytime contact on ICICI prudential toll free number and enquire about its products and life insurance schemes. The FAQs based on ICICI Prudential Life Insurance are discussed throughout.

 

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ICICI Prudential Life Insurance Customer Care Number

 

ICICI Prudential Life Insurance Customer Care Number 91 22 6193 0777
ICICI Prudential Life Insurance Toll Free Number 1860 266 7766
ICICI Prudential Life Insurance Email Id [email protected] 

 

ICICI prudential Buy Online FAQs

ULIP Transactions Related FAQs

Policy Service Queries

ICICI Prudential Life Insurance Claim Related Questions

 

ICICI Prudential Contact Number

  • ICICI Prudential Contact Number: 1860 266 7766
  • ICICI Prudential 24X7 Helpline Number For NRI Customers: 91 22 6193 0777

 

Check HereICICI Customer Care

 

ICICI Prudential Customer Care hours

ICICI Prudential Life Insurance Customer Care hours: 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays) 

 

ICICI Prudential Customer Services by SMS

Customer can send the message in the pre-defined formats mentioned below, to the ICICI Prudential Customer Care Number that is “56767”

 

IRDAI ICICI Prudential Grievance Cell Contact Details

Services ICICI prudential life insurance contact number
ICICI Prudential life insurance Toll Free Number 155255
 Email Address IRDAI [email protected]
Mailing Address Consumer Affairs Department Insurance Regulatory and Development Authority of India, Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.

 

ICICI Prudential Customer Care Number For Financial Services

Service Method
Request ECS redebit towards bounce payment SMS – PAY <PolicyNumber>
Opt for Ibank direct debit SMS – DEBIT <PolicyNumber>
Opt for ECS facility SMS – ECS <PolicyNumber>
Get policy fund value SMS – NAV <PolicyNumber>

 

ICICI Prudential Customer Care Number For Claim Regarding

Service Method
Address claim query SMS – I claim <PolicyNumber>

 

Know About – The Right Way of Filling Online Complaint

 

ICICI Prudential Customer Care For Edit Information

Service Method
Register mobile number SMS – REG <PolicyNumber><DateOfBirth>
Register email address SMS – EREG <EmailAddress><PolicyNumber><DateOfBirth>
Register PAN SMS – PANC <PolicyNumber><PANnumber>

 

ICICI Prudential Life Insurance Customer Care For Policy Details

Service Method
Revive lapsed policy SMS – REVIVE

 

ICICI Prudential Customer Care Number For Assistance

Service Method
Get payment assistance SMS – Assist <PolicyNumber>
Get VAM call back SMS – Select
Request advisor to contact SMS – Advisor
Avail Cheque pick up SMS – COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available SMS – SRV

 

ICICI Prudential Customer Care Number For Product and Feedback

Service Method
Get product information SMS – MOR
Capture positive feedback SMS – Happy
Capture actionable feedback SMS – Unhappy

 

Get Details – Top 10 Companies That Provide Best Service To Their Customers

 

ICICI Prudential Offices

Office of the Ombudsman ICICI prudential life insurance contact number
AHMEDABAD Tel.:- 079 – 25501201 / 02 / 05 / 06
BENGALURU Tel No: 080 – 26652048 / 26652049
BHOPAL
  • Tel.:- 0755-2769201, 2769202
  • Fax : 0755-2769203
BHUBANESHWAR
  • Tel.:- 0674-2596455 / 2596461
  • Fax : 0674-2596429
CHANDIGARH
  • Tel.:- 0172-2706468 / 2706196
  • Fax : 0172-2708274
CHENNAI
  • Tel.:- 044-24333668 / 24335284
  • Fax : 044-24333664
DELHI
  • Tel.:- 011-23237532 / 23239633
  • Fax : 011-23230858
ERNAKULAM
  • Tel : 0484-2358759 / 2359338
  • Fax : 0484-2359336
GUWAHATI
  • Tel.:- 0361-2132204 / 2132205
  • Fax : 0361-2732937
HYDERABAD
  • Tel : 040-65504123 / 23312122
  • Fax: 040-23376599

 

ICICI Prudential Life Insurance Office Address

Ombudsman offices Address
AHMEDABAD Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad -380 001
BENGALURU Office of Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase Bengaluru – 560078
BHOPAL Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor 6, Malviya Nagar, Opp Airtel Office Near New Market, Bhopal – 462 003
BHUBANESHWAR Office of the Insurance Ombudsman,62, Forest Park, Bhubaneswar -751 009
CHANDIGARH Office of the Insurance Ombudsman,S.C.O. No.101, 102 & 103, 2nd Floor Batra Building, Sector 17-D Chandigarh – 160 017
CHENNAI Office of the Insurance Ombudsman, Fathima Akhtar Court,4th Floor, 453,Anna Salai, Teynampet, Chennai -600 018
DELHI Office of the Insurance Ombudsman,2/2 A, Universal Insurance Bldg., Asaf Ali Road, New Delhi -110 002
ERNAKULAM Office of the Insurance Ombudsman,2nd Floor, Pulinat Building Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015
GUWAHATI Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Near Panbazar Overbridge, S.S. Road, Guwahati -781 001
HYDERABAD Office of the Insurance Ombudsman,6-2-46, 1st Floor, Moin Court, Lane opp Salem Function Palace A.C. Guards, Lakdi-Ka-Pool, Hyderabad -500 004

 

Also Check – 10 Things Every Customer Really Want From A Company

 

Important Links!!

 

To Claim Care You can also report your claim by writing to below stated address

1st Floor, C wing, Office No. 115, 116, 117,

BSEL Tech Park,

Opp. Vashi Station, Sector 30, Vashi,

Navi Mumbai – 400706

Send a Fax

Fax us pre-authorization from on 1800-103-4778 to report cashless hospitalization claim (this mode is only available for network hospitals).

ICICI Prudential Life Insurance Customer Care email support

To know the status of your online policy application, write to: [email protected]

ICICI Prudential Customer Care Email Address

 

Check Here – How To Write An Effective Complaint Email

 

ICICI Prudential life insurance customer care Email Id

If you are not satisfied with the customer care team onICICI Prudential Life Insurance Customer Care no, you can convey your issues through the below placed email address of the company.

ICICI Prudential Customer Care Email Id [email protected] (contact person – vice president ms.ashwinibondale)
If You Are Unsatisfied With the solutions provided by the Vice President [email protected] (contact person – senior grievance redressal and compliance officer mr.deepakkinger)
For any other queries regarding your online application [email protected] (do mention your 10 digit application number in the subject line)

 

ICICI Prudential Life Insurance Customer Care Mailing Address

To submit your written grievance, you can post it to:

ICICI Prudential Life Insurance Co. Ltd

1089 Appasaheb Marathe Marg,

Prabhadevi, Mumbai 400025

 

Press Here To Register Your Complaints

Press Here To Track Your Application

 

ICICI Prudential Grievance Redressal Authorities

If you are not satisfied with the resolution you receive, you can take your grievance to our Vice President – Customer Service, 

If you are not satisfied with the resolution from the Grievance Redressal Officer, you can e-mail us at

If the resolution is still not up to your expectations, you can approach our Grievance Redressal Committee

To submit your written grievance, you can post it to:

ICICI Prudential Life Insurance Co. Ltd

1089 AppasahebMaratheMarg,

Prabhadevi, Mumbai 400025

Approach the IRDAI Grievance Cell

You may approach the Grievance Cell of the IRDAI if you don’t receive a resolution that meets your expectations within 15 days. You can reach IRDAI by:

  • IRDAI Grievance Call Centre (IGCC) on its toll free number: 1800 4254 732
  • Sending an email to: [email protected]
  • Registering your complaint online at:  igms.irda.gov.in
  • Sending a fax on: 91- 40 – 6678 9768

 

Know About – Why The Best Companies Have The Best Customer Care Team

 

Consumer Affairs Department

Insurance Regulatory and Development Authority of India,

Sy.No.115/1, Financial District, Nanakramguda,

Gachibowli, Hyderabad – 500 032

 

Follow ICICI Prudential On Social Links!

 

Frequently Asked Questions

 

ICICI prudential Buy Online FAQs

 

Ques 1: Where should I provide the middle name?

Ans: Please enter your middle name in the first name field.

 

Ques 2: How much income should be entered in income field?

Ans: This is advice to the clients to enter the income details as provided in their income proof. Eg: If your annual salary is `7 lacs and you have received `1 lac bonus then please enter `8 lac if the bonus amount is mentioned in your income proof or enter `7 lacs if not.

 

Ques 3: At where, I can view the buying policy application form that I have submitted?

Ans: Press here and log in using your mobile number and date of birth or application number and date of birth to resume filling your application form. 

 

ULIP Transactions Related FAQs

 

Ques 1: How to obtain the hard copy of my policy/unit statement containing the details of transactions?

Ans: The clients will get the details of transaction statement on monthly basis after buying the policy.

 

Ques 2: How do I request for Partial withdrawal of the funds linked to my policy?

Ans : Partial withdrawal is a feature through which you can withdraw a certain amount of your fund value, from your unit linked insurance policy. The amount that you can withdraw will depend on your policy. 

 

Policy Service Queries

 

Ques 1: What is the suitable mode to increase/decrease the life insurance cover in my policy?

Ans: There is a feature available by help of which you can increase/decrease the coverage of life insurance in your policy. To check if this feature is available in your policy, refer your Policy Document.

 

Ques 2: How do I check fund value of my unit linked insurance plan?

Ans: SMS: Type “NAV<Space><Policy number>” and send to 56767 from your registered mobile number.

 

ICICI Prudential Life Insurance Claim Related Questions

 

Ques 1: What Is The Claim Process Of ICICI Prudential Life Insurance?

Ans: The Company covers the Claim Process in 3 basic steps:

  • Claim Reporting: In this reporting of claim takes place. The customers can report the claim via online, at branches, central office, via SMS, e-mail or through call centre as per your convenience.
  • Claim Processing: Here the special claim care team will going to access the claims. They will also inform the customer if any further document is required to.
  • Claim Settlement: If your claim request is approved by the claim care team, the claim will be settled within 12 working days.

The customer care team of firm will definitely assist you through ICICI Prudential Life Insurance Customer Care number support.

 

Ques 2: How Do I Report A Claim?

Ans: In order to report your claims, follow any of the below given methods:

  • Visit the claims section of the Official website for online claim intimation.
  • Call at  24 x 7 ICICI prudential life insurance Claim Care number – “1860 266 7766”
  • Visit your nearest ICICI Prudential Life Insurance branch.
  • E-mail us at [email protected]
  • SMS ‘ICLAIM<space>Policy No’ to 56767

 

Ques 3: How Much Time Does It Take To Settle A Claim?

Ans: Once the claim request is approved and the claim care executive gets all the required documents, the claim will be settled in 12 working days. In some of the cases such as the time limit is given as follows:

Time  Around Time IRDAI Mandated Timeline
Raising Claim Requirements 15 Days
(cases where the claim is made after 3 years of taking the policy) 30 Days
(cases where the claim is made within 3 years of taking the policy) 180 Days

 

Ques 4: How Will I Receive The Claim Amount?

Ans: The customer will receive the Claim amount by two methods:

  • Cheque Payments: A Cheque will be drawn from ICICI Bank which will be sent to you at the address mentioned in the intimation form or statement that you provided at the time of filling The Claim Form. But in non-serviceable areas, the Cheque is sent to a local branch with an instruction to forward it to the mentioned address.
  • Electronic Clearing Service: In this service you need to submit the ECS instructions along with a cancelled Cheque, and the claim amount will be transferred directly to your bank account.

 

About ICICI Prudential Life Insurance Corporation

ICICI Prudential Life Insurance Company Ltd. is basically a Life Insurance company which is based in India. It is private company which was founded in the year 2000 on 12th December. Its Headquarter is situated in Mumbai, India.

The company is basically a Joint Venture between ICICI Bank and Prudential PLC, (which is a British Multinational Life Insurance company which provides a financial service with it does headquarter based in London. You can also grab the chance to avail the brilliant life insurance services by just calling on ICICI prudential life insurance customer care no.

It is ranked as the 1stamong all the private sector Insurance Company in India. The company has begun its services after getting approval from IRDAI, under the guidance ship of Mr. Sandeep Bakhshi, who was the Managing Director and CEO of the company at that time.

To get more details regarding ICICI Prudential visit the Official Website or call on ICICI Prudential Life Insurance Customer Care Number.

 

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