ICICI Prudential Customer Care – Toll Free Number | Claims/Policy Detail Phone No

ICICI Prudential Customer Care Number

ICICI Prudential Customer Care NumberICICI Prudential Life Insurance Company Ltd is one of the best life insurance service providers in India. Customers can ask for any sort of claims or can even extract life insurance policy detail by calling on ICICI Prudential Customer Care Number.

ICICI Prudential Customer Care Toll Free Number/ ICICI Prudential Phone No is available 24 hours and 7 days week to help the customers resolving their doubts and issues. The company offers various means by which the customers can contact the expert team members if ICICI Prudential and get perfect solutions to their queries.

Find from here, ICICI Prudential Contact Number, ICICI Prudential Helpline Number, email address, ICICI Prudential SMS Support Number, IRDAI Contact Details, Official Website, Ombudsman details, important links, some generally asked questions, social sites and a brief description about the company and its products.

ICICI Prudential Customer Care Number

ICICI Prudential Customer Care Contact Number

  • ICICI Prudential Customer Care Phone Number: 1860 266 7766*
  • ICICI Prudential 24X7 Customer Care Helpline Number For NRI Customers: 91 22 6193 0777* open 24×7 (except national holidays), 1860 266 7766*
  • ICICI Prudential Customer Care Email Address: [email protected] (For Group Customer), [email protected] (For existing Customers & NRI), [email protected] (Only For NRI)
  • Official website: iciciprulife.com

Important Information Concerning ICICI Prudential Customer Care Number

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings: 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

Press Here>>To Fill & Submit ICICI Prudential Grievance Redressal Form

Press Here>> For Complete ICICI Prudential Contact Number(s) and Email Address

ICICI Prudential Email Id

If you are not satisfied with the customer care team on call, you can convey your issues through the below placed email address of the company.

ICICI Prudential Customer Care Email Id [email protected] (Contact Person – Vice President Ms. Ashwini Bondale),
ICICI Prudential Email Address If You Are Unsatisfied With the solutions provided by the Vice President [email protected] (Contact Person – Senior Grievance Redressal and Compliance Officer Mr. Deepak Kinger)
Email Address For any other queries regarding your online application [email protected] (Do mention your 10 digit application number in the subject line)


Check Out Toll Free Number:
ICICI Customer Care Number 

ICICI Prudential Customer Services By SMS

Customer can send the message in the pre-defined formats mentioned below, to the ICICI Prudential Customer Care Number that is “56767”:

ICICI Prudential Customer Care Number For Financial Services:

Service Method
Request ECS redebit towards bounce payment SMS – PAY <PolicyNumber>
Opt for Ibank direct debit SMS – DEBIT <PolicyNumber>
Opt for ECS facility SMS – ECS <PolicyNumber>
Get policy fund value SMS – NAV <PolicyNumber>


ICICI Prudential Customer Care Number For Claim Regarding:

Service Method
Address claim query SMS – I claim <PolicyNumber>


ICICI Prudential Customer Care Number For Edit Information:

Service Method
Register mobile number SMS – REG <PolicyNumber> <DateOfBirth>
Register email address SMS – EREG <EmailAddress> <PolicyNumber> <DateOfBirth>
Register PAN SMS – PANC <PolicyNumber> <PANnumber>


Check Out:
ICICI Home Loan Customer Care Number 

ICICI Prudential Customer Care Number For Policy Details:

Service Method
Revive lapsed policy SMS – REVIVE


ICICI Prudential Customer Care Number For Assistance:

Service Method
Get payment assistance SMS – Assist <PolicyNumber>
Get VAM call back SMS – Select
Request advisor to contact SMS – Advisor
Avail cheque pick up SMS – COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available SMS – SRV


ICICI Prudential Customer Care Number For Product and Feedback:

Service Method
Get product information SMS – MOR
Capture positive feedback SMS – Happy
Capture actionable feedback SMS – Unhappy


Get Enquiry Number:
ICICI Credit Card Customer Care Number

ICICI Prudential Customer Care

ICICI Prudential Life Insurance Customer Care Mailing Address

To submit your written grievance, you can post it to:

ICICI Prudential Life Insurance Co. Ltd.,
1089 Appasaheb Marathe Marg,
Prabhadevi, Mumbai 400025

IRDAI ICICI Prudential Grievance Cell Contact Details

ICICI Prudential Customer Care
Toll Free Number IRDAI
155255
ICICI Prudential Life Insurance
Email Address IRDAI
[email protected]
To Register Your Complaint
Online
Press Here
IRDAI Mailing Address Consumer Affairs Department
Insurance Regulatory and
Development Authority of India,
Sy.No.115/1, Financial District,
Nanakramguda, Gachibowli,
Hyderabad – 500 032.


Press Here >>
To Get Contact Details Of ICICI Prudential Life Insurance Customer Care Ombudsman

Follow ICICI Prudential On:

About The Company

ICICI Prudential Life Insurance Company Ltd. is basically a Life Insurance company which is based in India. It is private company which was founded in the year 2000 on 12th December. Its Headquarter is situated in Mumbai, India.

The company is basically a Joint Venture between ICICI Bank and Prudential plc, (which is a British Multinational Life Insurance company which provides financial services with it’s headquarter based in London.

It is ranked as the 1stamong all the private sector Insurance Company in India. The company has began its services after getting approval from IRDAI, under the guidance ship of Mr.Sandeep Bakhshi, who was the Managing Director and CEO  of the company at that time.

Know Here: ICICI Lombard Customer Care Number

Frequently Asked Questions

1) What Is The Claim Process Of ICICI Prudential Life Insurance?

The Company covers the Claim Process in 3 basic steps:

  • Claim Reporting: In this reporting of claim takes place. The customers can report the claim via online, at branches, central office, via SMS, e-mail or through call centre as per your convenience.
  • Claim Processing: Here the special claim care team will going to access the claims. They will also inform the customer if any further document is required to.
  • Claim Settlement: If your claim request is approved by the claim care team, the claim will be settled within 12 working days.

2) How Do I Report A Claim?

In order to report your claim follow any of the below given methods:

  • Visit the claims section of the Official website for online claim intimation.
  • Call at  24 x 7 Claim Care number – “1860 266 7766”
  • Visit your nearest ICICI Prudential Life Insurance branch.
  • E-mail us at [email protected]
  • SMS ‘ICLAIM<space>Policy No’ to 56767

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3) How Much Time Does It Take To Settle A Claim?

Once the claim request is approved and the claim care executive get all the required documents, the claim will be settled in 12 working days. In some of the cases such as the time limit is given as follows:

Time  Around Time IRDAI Mandated Timeline
Raising Claim Requirements 15 Days
Non-Early cases (cases where
the claim is made after 3
years of taking the policy)
30 Days
Early cases (cases where the
claim is made within 3 years
of taking the policy)
180 Days

4) How Will I Receive The Claim Amount?

The customer will receive the Claim amount by two methods:

  • Cheque Payments: A cheque will be drawn from ICICI Bank which will be sent to you at the address mentioned in the intimation form or statement that you provided at the time of filling The Claim Form. But in non-serviceable areas, the cheque is sent to a local branch with an instruction to forward it to the mentioned address.
  • Electronic Clearing Service: In this service you need to submit the ECS instructions along with a cancelled cheque, and the claim amount will be transferred directly to your bank account.

To get more details regarding ICICI Prudential visit the Official Website or call on ICICI Prudential Life Insurance Customer Care Number.

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