Federal Bank Customer Care | Head Office Contact/Phone Number, Online Chat

Federal Bank Customer Care

Federal Bank Customer CareFederal Bank Limited is the commercial bank in the private sector which has more than thousand branches and ATMs spread across India. At Federal Bank, authorities always render best products and services to ensure that the customers can expect the very best in this institute. Thus, this bank provides best Federal Bank Customer Care to their existing customer to serve them at its best. Executives of customer service team will be available 24 x7 to help you so whenever you have any query or issues you are free to dial Federal Bank Customer Care they will surely divulge you information regarding it also solved your queries. Apart from this you will also contact via other modes such as Federal Bank Customer Care email address, Federal Bank social media links or online chat service as the bank make sure that customers must be served through any of the medium they want. To get details about Federal Bank Head Office Contact Number or Federal Bank Customer Care Phone Number you must go through below structured page.

This Page Includes:

  • Federal Bank Customer Care Number
  • Federal Bank Customer Care Email Address
  • Federal Bank Overseas Representative Office Number
  • Federal Bank Officers Contact And Address
  • Federal Bank Zonal Officers Number
  • Federal Bank NRI Division Address & Contact Number
  • Federal Bank Social Networking Sites

Federal Bank Customer Care Number

  • India Toll Free Number: 1800 – 425 – 1199 Or 1800 – 420 – 1199
  • From Abroad Dial: +91- 484 – 2630994 Or +91-484-2630995

Federal Bank Customer Care Email Address

Details Email
FedNet – Internet Banking, Two factor authentication, Online FedNet Registration [email protected]
Mobile Banking [email protected]
ATM Services [email protected]
NRI Account Opening [email protected]
Launchpad – Startup Advisory Services [email protected]
Any other general queries [email protected]


 Check Here – How to Write a Complaint Email to a Company

Federal Bank Overseas Representative Office Number

City Contact details Location Email
Abu Dhabi
  • Tel:+971 26429368
  • Fax: +971 2 6429386
#402, Al Falah Tower, Al Falah – Muroor Road Jn, Abu Dhabi, UAE [email protected]
  • Tel: +971 4 282 6422, +971 4 3429262
  • Fax: +971 4 342 2699
1305 Al Mussalla Tower, Al Hamriya, Dubai, UAE [email protected]


Federal Bank Officers Contact And Address

Officers Name Address Email ID
Deputy General Manager & Chief Representative Officer Mr. Deepak Govind PA [email protected]


Chief Operating Officer Ms. Shalini Warrier Federal Towers, Bank Junction,
Aluva, Kerala -683 101
[email protected]
Managing Director & Chief Executive Officer Corporate Office, Federal Towers, Aluva, Kerala, India – 683 101


Federal Bank Zonal Officers Number

Zone Name and designation Telephone E-mail
Mumbai Ajith Kumar K K (Addl. General Manager) 022- 26566702 [email protected]
Bangalore Nandakumar V (Dy. General Manager) 080- 22110054 [email protected]
Kolkata Varghese T A (Dy. General Manager) 033- 22830840 [email protected]
Ernakulam Sunny N V (Dy. General Manager) 0484- 2385520 [email protected]
Kozhikode Haridas S S (Dy. General Manager) 0495- 2741100 [email protected]
Chennai Srinivasan K (Dy. General Manager) 044- 28587516 [email protected]
NewDelhi Babu K A (Dy. General Manager) 011- 25885485 [email protected]
Thiruvanthapuram N K Paul (Dy. General Manager) 0471- 2331365 [email protected]
Kottayam Anil Kumar V V (Dy. General Manager) 0481- 2302329 [email protected]


Federal Bank NRI Division Address & Contact Number

Federal Bank Ltd
International Banking Department
7th Floor, Federal Towers, Marine Drive,
Ernakulam Dist, Kerala, India
Email:  [email protected]

For any Queries:

Type of queries Contact Numbers
General Queries 0484-2385511, 0484-2385536
Queries related to remittance 0484-2385519
Portfolio Investment Related Queries 0484-2385582


Federal Bank Social Networking Sites

Through below provided social links you can contact the customer service team as this bank also provides service through social media links-

Facebook  www.facebook.com/federalbankltd
Twitter  twitter.com/FederalBankLtd


Also Check – The Right Way of Filling Online Complaint

Question: How Can The Customer Register For The Phone Banking Services?

Answer: If any customer wants to register the Phone banking services they are required to call on 1800 425 1199 and then select the option.

Then customer care executive will attend the call and they must have any one of the following set of information ready with him them

  • Account Number + Name and ATM card number
  • Account Number + Name and Communication address and last 3 transactions
  • Account Number + Name and Customer id and last 3 transactions

After completion of identification process, then customer will able to set up his Tele-banking PIN by himself as what he wants.


Question: Is It Possible To Talk To A Customer Care Executive?

Answer: Yes you can talk to customer care Executive, while calling IVR you can by pressing “9” to talking with executive.


Question: What Are The Services Offered From Our Contact Centre By The Executive?

Answer: The services offered by the executive from our Contact Centre are as follows-

  • Account Balance
  • Cheque status inquiry
  • Transaction details
  • Information regarding service charges, interest rates, Branch/ATM locations
  • Soft Token generartion for FedNet
  • Verification upon registation of ATM cards for online transactions
  • Trouble shooting of FedNet & Mobile banking related queries
  • Phone Banking Registration
  • General queries on Federal Bank product & services
  • Handling of customer complaints/suggestions
  • Unlocking of FedNet accounts
  • Accepting request for re-issue of FedNet passwords
  • ATM card status


About Federal Bank

It is an Indian commercial bank in the private sector that started its operations from the year 1931with its headquarters on the banks of the river Periyar. The institute operates its business under the supervision of 14 founders in which some of them is Sri. Pattamukkil Varattisseril Oommen Varghese, Oommen Chacko, Oommen Kurian, Oommen George and others.

Firstly the bank was established with the name as Travancore Federal Bank. The name Federal Bank Limited was officially given in the year 1947. Later, the name was gradually transformed into a full-fledged bank in the leadership of Mr. K P Hormis who is the founder of this bank. Soon after establishment the bank was become one of the strongest and most popular banks in the country. The corporation was the ideal banking associate of Micromax ODI Cricket Series 2012 which was played between India and Sri Lanka.

As far as Capital Base is concerned, it is considered to be 4th largest Indian Bank. With more than 1107 branches and 1171 ATMs in India, the association is trying to spread its stem in all over the world.  Recently, the corporation opened its 1000th branch in Kerala and now it is the 1st group from Kerala to cross the landmark of 1000 branch network.

The bank has some mission in respect to their employees and also works to fulfill it to maintain the reputation and make Federal Bank the most preferred among all other banks here are some of the aim of the bank regarding to particular personality.

  • Vision: The vision is to be the Most Admired Bank by all stakeholders.
  • Employees: The bank aims to develop high degree of pride and loyalty in every employee by serving the Bank.
  • Mission:the mission to give balanced attention to the interests and expectations of stakeholders.
  • Shareholders: To achieve annual post-tax return of 18% on net worth consistent.
  • Customers: The bank has an aim to serve large number of customers by delivering appropriate products and services as far as possible through 24-hour-seven-day-week concepts which also strengthened branch infrastructure. Whereas ATMs are other alternative of distributing service and stand at the requirements of the customers, ensuring to provide highest standards of service at all time.

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