AirAsia Customer Care – Toll Free Number | India Call Centre, 24/7 Contact

AirAsia Customer Care

AirAsia Customer Care

The AirAsia is a well known Malaysian airline that covers 100 locations in 22 countries. All the details concerning AirAsia Customer Care Number and other contact details are well customized below. You can also register you complaints by dialing AirAsia Customer Care Toll Free Number which is available to serve you 24×7. The company has a well-established customer India call centres, making it very convenient for the customers to clarify the issues like Flight Information, Booking Information, Reservation and Cancellation Information, Flights Re-schedule Information etc.

The headquarters of this corporation is situated in Sepang, Selangor, Malaysia and its main hub is Kuala Lumpur International Airport. The company started its operations in the year 1993, and since then it is serving the world. The company has a well-established customer service centres, making it very convenient for the customers to clarify the issues like Flight Information, Booking Information, Reservation and Cancellation Information, Flights Re-schedule Information etc. AirAsia Customer Care Service Number is placed here just for your convenience, so that you can easily inquire about the product & services of the company. So take A Look!

AirAsia Customer Care

AirAsia Customer Care Number

By using the below given AirAsia Customer Care Complaint Number(s) or by dialing AirAsia  Toll Free Number 1860 500 8000, you can register your query and resolve your doubts.

Calling from AirAsia Phone Number Opening hours
Australia +61 2 8188 2133

9am – 6pm (GMT +10)
Monday to Friday

China +86 512 8555 7711 8am – 9pm (GMT+8)
Monday to Sunday
Hong Kong +852 3013 5060 8am – 9pm (GMT+8)
Monday to Sunday
Indonesia +62 21 2927 0999
+62 804 1333 333
6am – 10pm (GMT+7)
Monday to Sunday
India 1860 500 8000 Open 24 hours
Monday to Sunday
Iran +98 21 2620 0686 9am – 5pm (GMT +4.3)
Saturday to Wednesday
Japan +81 50 6864 8181,

+81 50-3176-1789

8am – 5pm (GMT+9)
Monday to Friday
Macau +853 6262 6352 8am – 9pm (GMT+8)
Monday to Sunday
Malaysia 1600 85 8888 9am – 6pm (GMT+8)
Monday to Friday
New Zealand +64 9 887 6920 9am – 6pm (GMT+12)
Monday to Friday
Philippines +632 722 2742 6am – 11pm (GMT+8)
Monday to Sunday
South Korea 050 4092 00525 8am – 5pm (GMT +9)
Monday to Friday
Taiwan +886 2 8793 3532 8am – 9pm (GMT+8)
Monday to Sunday
Thailand +66 2 515 9999 8am – 9pm (GMT+7)
Monday to Sunday
United States 18447274588


9am – 6pm (GMT -10)
Monday to Friday


AirAsia Email Address

If you are an Indian citizen, you can send you feedback concerning the services of this airline by using the below placed AirAsia Customer Care email address.

AirAsia India Email Address: [email protected] ( How to Write a Complaint Email to a Company )

AirAsia Travel and Service Centre details

Check out AirAsia service centre and resolve all your doubts by meeting the representatives or by dialing the below placed AirAsia Customer Care Phone Number.

City Address AirAsia Contact Number

Airasia Customer Care India


A/2D, Dr. Md. Ishaque Road, Chowringhee Mansions, Block-E, Kolkata – 700016, India.

+91 33 4600 4800
New Delhi

Track Holidays Pvt. Ltd., D-85, 1st Floor, 100 Ft. Road, Chattarpur Enclave, New Delhi

011 2630 3939

Airasia Customer Care Cambodia

Phnom Penh

AirAsia Travel & Service Centre, No 179, Street Sisowath, Sangket Phsar Kandal 1, 12204 Phnom Penh, Cambodia.

(+855) 23 983 777
Phnom Penh Sales Centre ( AEON MALL), Ground Floor, #132, Street Samdach Sothearos, Sangkat Tonle Bassac Phnom Penh, Cambodia . (+855) 23 961 896
Phnom Penh Airport, Phnom Penh International Airport, National Road No.4, Kakab Commune,
Posenchay District, Phnom Penh, Cambodia.
(+855) 81 777 988
Siem Reap No. C1, Street Central Market, Mondul 1 Village
Sangkat Svay, Dangkum, Siem Reap City, Cambodia.
+855 63 968 869

Airasia Customer Care China

Beijing Room 0163A, Block C, Chaowai Soho, Chaowai Street, Chaoyang District, Beijing China. 8610-59005707, 8610-59005706
Changsha Sales Centre (Changsha), No.191 Laodong West Road, Tianxin District Changsha City, Hunan Province. 0731-89790792, 89790762, 89790763
Chengdu NO.172-5,East of Binjiang Road, Jinjiang District, Chengdu,China.  8628-84550990, 8628-84550991
Chongqing #1-19, Block 27, Huarun 24 City, Xiejiawan, Jiulongpo District, Chongqing 023+63311000, 86+17783006966
Guangzhou First floor, No 8 Zhong Shan 3 Road, Guang Zhou, 510000 China. 8620-83873885, 8620-83873997
Shop 105-2,  No. 50 Ti Yu Road West, Tian He District, Guangzhou. 8620-87529556, 8620-87529557
Hangzhou No.567 Jianguo North Road (near Moyaying bus stop), Hangzhou, China. 0571-85351515, 0571-85351155
Kunming NO.1108 Huancheng South Road, Kunming, Yunnan, China. 86871-63562509, 86871-63562508
Nanning Sales Centre (Nanning), Level1, 3 of Ziyun Xuan buiding in MingYuan Hotel, 38 Xinmin Road, Nanning, Guangxi Province. 0771-5602199, 0771-5601766
Shanghai NO.739,Changde Road, Jing’an District, Shanghai,China. 8621-62417501, 8621-62412823
Shenyang Sales Centre (Shenyang),11 Door,Building C Zuanshixingzuo 222#, Nanjingbei ST, Heping, Shenyang, Liaoning. 86-24-83831960
Shenzhen 114, Fengge Mingyuan Podium Building, No.1038-4, Honggui Road, Luohu District, Shenzhen 86755-82138588, 86755-82136120
Wuhan Sales Centre (Wuhan), Room A-1-2, No.728, Jianghan Distrcit, Wuhan, Hubei Province, China. 027-5147 9341
Xi’an No.6 Kejishangmao Building, East of Xidian University Community, Keji Road, Yanta District, Xian, Shaanxi, 8629-63671350, 8629-63671360
Zhu Hai No. 1026-1027, No. 68, Gongbei Lingnan Road, Zhuhai City, Guangdong Province, China +86 0756 8137661, +86 0756 8137662

Airasia Customer Care Indonesia

Bandung Ratu Expresindo, Jl Kopo Bihbul No 36A, Bandung.
Padang PT ASTRIA PADANG WISATA, Jl. Veteran No. 75B Purus (Purus Baru), Padang Barat – Kota Padang – Sumatera Barat (0751) 840 109
Semarang PT NUSANTARA TOUR & TRAVEL, Komp. Pertokoan Simpang Lima, Blok C No. 1 Semarang (024) 844 0599
Lubuk Pakam ATSC Angkasa Tour and Travel, Jl. Bakaran Batu No. 189 B, Lubuk Pakam – North Sumatera, (061) 7952288.
Surabaya PT ABC VACATION, LG FLOOR A6-01 / A6-50, Pakuwon Trade Centre Supermall, Jl. Puncak Indah Lontar 2 Surabaya 60123 (031) 739 0348 / (031) 739 2374
Banda Aceh PT. BUMI KARUNIA WISATA, Jl.TWK.M.DAUDSYAH, No.130, GP. Peunayong, Kuta Alam , Banda Aceh 23122 0651 – 7315088 / 0651 – 7315100

Airasia Customer Care Japan

Tokyo Sales Centre, Shinjuku Westcourt 5F,, 7-2-11 Nishishinjuku,Shinjuku-ku, Tokyo 160-0023 Japan


Macao No.7 South Bay Harbour Building, Underground Building C, Bei Di Xiang, Macao +853 28972505 / 28972506

Airasia Customer Care Malaysia

Johor Sales Centre (Muar), No.26 Jalan Bakri, 84000 Muar, Johor.
Kedah Sales Centre (Sg.Petani), Lot 1F TR 01, 1st Floor, Central Square Shopping Centre, No.23, Jalan Kampung Baru, 08000 Sg.Petani, Kedah.
Kuala Lumpur Sales Centre (KL), G027B, Ground Floor,
Podium Block Plaza Berjaya, No.12, Jalan Imbi, 55100 Kuala Lumpur.
Sales Centre (KL Sentral), Lot 4, Level 2, Stesen Sentral, 50470 Kuala Lumpur.
Penang Sales Centre (Bukit Jambul), No.12H-G, Jalan Tun Dr Awang, 11900 Bayan Lepas, Pulau Pinang.
Sales Centre, A-G-7, Jalan Todak 4, Sunway Business Park, Pusat Bandar Seberang Jaya, 13700 Perai, Pulau Pinang.
Perak Sales Centre (Ipoh), PI Hotel – Ipoh, No. 2, Ground Floor, The Host, Jalan Veerasamy, 30000 Ipoh, Perak Darul Ridzuan.
Sabah Sales Centre, Lot G24,Ground Floor, Wisma Sabah, Jalan Tun Razak, 88000 Kota Kinabalu, Sabah.
Sales Centre, Lot G-2, Ground Floor, Plaza USIA Building, Jalan Teratai, MDLD 7084, 91100 Lahad Datu, Sabah.
Sarawak Sales Centre, GF, Lot 4034, Parkcity Commercial Square, Phase 5, 97000 Bintulu, Sarawak
Sales Centre (Jalan Matang), Pusat Komersil Swan, Ground Floor, No. 69, Lot 14508, Section 65,KTLD, Batu 4, Jalan Matang, 93050 Kuching, Sarawak.
Selangor Sales Centre (Mydin USJ), Lot No.G-35, Mydin Hypermarket, Persiaran Subang Permai, USJ 1, 47500 Subang Jaya, Selangor.
Sales Centre (Subang), G2, Terminal SkyPark, Lapangan Sultan Abdul Aziz Shah, 47200 Subang, Selangor.

Airasia Customer Care Maldives

Male ALL H MALDIVES PTD LTD, G.Fasmugoo, 1st Floor, Bodurasgefanuu Magu, Male’ 20133, Republic of Maldives.
Myanmar 73rd Street (between 29th x 30th Street),
Chan Aye Thazan Township, Mandalay.
+959761252525 / 9791252525

Airasia Customer Care Philippines

Cagayan De Oro Jet Aviation and Shipping Services, Laguindingan International Airport, Brgy. Moog, Laguindingan, Misamis Oriental.
Summit World Philippines, INC., DIMDI,J.R. Borja St. Cagayan de Oro City
Clark Ties That Travel Incorporation, Ground Floor Tune Hotel, Don Juico Avenue, Malabanias, Angeles City, Pampanga, Philippines.
Kalibo 1880 D Maagma St., Kalibo, Aklan.
Manila Unit 108 SM City North Edsa – The Block, SM City Complex, North Edsa, Pag-Asa 1, Quezon City.
Supersonic, G/F Colonnande Residences 132 C, Palanca Street, Legaspi Village, Makati City.
Tacloban Summit World Tacloban Inc, DZR Airport, San, Jose Tacloban City.

Airasia Customer Care Taiwan

Kaohsiung Kaohsiung Sales Centre, 8F-1, No.151 Chungcheng 4th Road, Chienchin District, Kaohsiung City, Taiwan +886 7-976-6323, 07-9766571

Airasia Customer Care Thailand

Kaohsiung Kaohsiung Sales Centre, 8F-1, No.151, Chungcheng 4th Road, Chienchin District, Kaohsiung City, Taiwan +886 7-976-6323, 07-9766571
Airasia Customer Care Vietnam
Da Nang 156 Nguyen Van Linh, Da Nang City , Vietnam.

+84 511 3655556

Sales Office India

City Address
Bangalore Airport Sales Counter No-16, Bengaluru International Airport, Devanhalli, Bengaluru 560300
Kochi Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India

Know Here: How to Complain About a Travel Company

Frequently Asked Questions

1. What is “No Fuel Surcharge”?

“No Fuel Surcharge” is introduced for all seats on this airline to relieve guests from paying the fuel surcharge fee. In simple sense, the travelers don’t have to pay any fuel surcharge when booking flights operated by the below placed carriers;

  • AK – AirAsia Berhad (Malaysia)
  • D7 – AirAsia X Berhad (Malaysia)
  • i5 – AirAsia (India) Limited
  • XJ – Thai AirAsia X Co. Ltd
  • XT – PT Indonesia AirAsia Extra
  • FD – Thai AirAsia Co., Ltd
  • QZ – PT Indonesia AirAsia
  • Z2 – Philippines AirAsia (Philippines)

2. What benefits do I get from “No Fuel Surcharge”? 

The benefit of “No Fuel Surcharge” is cost effectiveness as all the fares will consist of only the base fare including administration fee and airport tax and hence the travelers can enjoy lower cost of fares when traveling with this airline.

3. Will the fare for seats become higher with “No Fuel Surcharge”? 

The company is continuously making efforts to keep its fares low to make flying affordable to everyone.

Read Here: How to Book Cheap Flight Tickets

4. What is the difference in the amount I pay with the introduction of “No Fuel Surcharge”? 

Before the removal of Fuel Surcharge, the final amount paid by the travelers consists of:

  • Air Fare
  • Airport Tax
  • Fuel Surcharge
  • Administration Fee

After the introduction of “No Fuel Surcharge” the travelers need to pay for:

  • Air Fare
  • Administration Fee
  • Airport Tax

5. Do I have to pay for fuel surcharge if I book my flights through the company’s website, sales offices, Travel and Service centres, call centres, and the company’s mobile app? 

No, you do not have to pay for fuel surcharge when you book flights via any of the channels like company’s website, sales offices, Travel and Service centres, call centres, and the company’s mobile app.

Note: Hope you’ll get to know much about AirAsia Customer Care Helpline Number. For more information, go through the Official Website or stay connected with us through our web portal.

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